MULTICHOICE/DSTV

I had the worst service ever from Multichoice. We are subscribers since 1997. At the beginning of July we app**** for pricelock, because we need another decoder. At first everything went smoothly, and I send in all the necassary documents, on the 23rd of July they informed me via email that the application has been approved and an installer will contact us. I have enquired several times since them with several ref numbers been given. I am trying to get somebody to assist me, but it is hopeless. Everytime I call they tell me that it has been escalated to a supervisor that will call me back (and another ref no). At this moment I am waiting again. Shame on you DSTV!!! It seem to me that you do not deserve my loyal support of the last 24 years.