MULTICHOICE/DSTV COMPLAINT ON THE PUTRED SERVICE

THIS IS NOT THE 1ST TIME I'VE PUT A REVIEW OF THIS MONOPOLISTIC COMPANY WHO MUST BE BESIDES CELL C THE WORST RUN BUSINESS THAT EVER OPERATED IN SA PURELY BECAUSE THEY MONOPOLISE THE TV INDUSTRY BY CONTRACTURELY TIE UP CHANNELS LIKE SPORT AND HISTORY WHICH ALLOWS THEM TO ****** THEIR CUSTOMERS AROUND WITH THE "TAKE IT OR LEAVE IT" ATTITUDE !!!!! MY ***** IS THIS : DURING OCTOBER THIS YEAR I GET A CALL FROM A CONSULTANT AT MUTICHOICE OFFERING VERBALLY AN EXTENDED 24 MONTH CONTRACT REDUCING THE FULL BOUQUET WHICH I WAS PAYING R1024.00 PM BY R180 PER MONTH, AS MINE HAD COME TO THE END OF THE PRESENT ONE I HAD !!! SHE SAID DUE TO COVID THEY ONLY OFFERING THESE 24 MONTH CONTRACTS OVER THE PHONE VERBALLY AND ALL IS RECORDED AND THE CONTRACT WOULD COMMENCE FROM THE BEGINNING OF OCTOBER BUT THEY COULD ONLY BE ABLE TO CREDIT MY OCTOBER PREMIUM BY R180.00 AT THE END OF NOVEMBER!! SO END OF NOVEMBER MY DEBIT ORDER WOULD BE R1024.00 LESS R360.00 WHICH WAS THE R180.00 FOR OCTOBER AND THE REDUCED AMOUNT ON THE NOVEMBER PREMIUM !!!!! WELL TYPICAL OF MULTICHOICE NOTHING MATERIALISED SO THEY AGAIN ******** THEIR CUSTOMERS !!!!!!!!! SO I'VE BEEN SUFFERING WITH THOUSANDS OF OTHERS OVER THE YEARS RIGHT FROM THE INCEPTION OF MNET AND AS THEIR RATING SHOWS THEY'VE BEEN ABSOLUTELY DEADLY TO 100S OF THOUSANDS OF CUSTOMERS AND IF WE HAD AN ALTERNATIVE COMPANY TO MOVE TO I THINK THAT WOULD CLOSE THEM DOWN WITHOUT A DOUBT !!!!!! SO I'VE WRIITEN TO THEM ABOUT THE FRADULANT OFFER NEVER MATERIALISING BUT TO NO AVAIL !! SO THEY BETTER NOT HAVE ME DOWN AS AN EXTENDED 24 MONTH CONTRACT CUSTOMER WITHOUT THE REDUCED AMOUNT OTHERWISE I SHOULD BE ABLE TO SUE THEM FOR MISREPRESENTATION AND ***** !!! ABOUT 6 MONTHS AGO I UPDATED OUR EXISTING 2 EXPLORERS AND THEM INSTALLED BY A REGISTERED INSTALLER AND HAD NOTHING BUT PROBLEMS WITH THE ONE AND WHEN YOU PHONE THEM "IF YOU CAN GET TROUGH" THEY TELL YOU TO TRY AND SORT IT OUT WITH THE TELEPHONICALLY OR USE THE APP AND FOLLOW THE PROMPTS!! WELL NOTHING WORKED AND WOULD N'T COME RIGHT !!! ANYWAY THE INSTALLER CAME OUT 3 TIMES TO TRY AND SOLVE IT AND I PAID HIM FOR ANOTHER CALL OUT R450 AND HE STILL COULDN'T GET IT RIGHT !!! SO THEY SAY MY ONLY OPTION IS TO TAKE IN THE UNIT TO BE CHECKED OUT AS THEY DON'T SEND OUT TECHNICIANS TO RESIDENCES TO SORT OUT !! SO I ACTUALLY TOLD THEM TO GET KNOTTED AS AT MY AGE OF 79 I MUST TAKE IN THE UNIT TO THEM TO CHECK OUT AND IF NOT THE UNIT THEN WHAT ????? ANYWAY A COUPLE OF DAYS AGO I GET A CALL FROM A TECHNICIAN AT DSTV TO TELL ME HE HAS BEEN TOLD TO CONTACT ME TO ARRANGE TO COME TO MY RESIDENCE TO SORT OUT THE PROBLEM !!!!!!! WELL I NEARLY HAD A HEART ATTACK THAT MULTICHOICE/ DSTV ACTUALLY ARE DOING HOUSE CALLS TO SORT OUT PROBLEMS !!!! I THOUGHT MAYBE THERE'S AN OPPOSITION OPENING UP OR THEY TIRED OF LOSING THOUSANDS OF CUSTOMERS BECAUSE OF THEIR RIDICULOU LY NON EXISTANT SERVICE THEYVE BEEN CHUCKING AT US !!!!! ANYWAY THE TECHNICIAN ARRIVED ON YESTERDAY AND CHECKED THE INASTALLATION AND FOUND THE LMB & DISH WAS BEEN OBSTRUCTED BY TREES GROWING IN MY NEIGHBOURS YARD ABOUT 2/300 METRES AWAY AND NEEDS TO BE MOVED UP A BIT TO AVOID THEM !!! I SAID TO THE MUTICHOICE TECHNICIAN WHY DIDN'T THE INSTALLER PICK IT UP AND HE SAID HE HASN'T GOT THE MACHINE THEY'VE GOT THAT PICKS UP PROBLEMS AT A DISTANCE !!!!! SO NOW HE SAYS HE WILL GET HOLD OF THE INSTALLER TO MOVE THE DISH ETC AT HIS COST AS HE SHOULD HAVE KNOWN IT WAS SOMETHING TO DO WITH SIGNAL NOT THE UNIT !!!!!!!!!!!1 BUT WHO REIMBURSES ME FOR THE CALL OUT FEE I HAD TO PAY THE INSTALLER WHO STILL COULDN'T SORT IT OUT !!!! THE POOR INSTALLER HASN'T GOT THE REQUIRED INSTRIMENT TO PICK UP DISTANCE SO WHO IS RESPONSIBLE ??????? SO NOW I MUST WAIT FOR DSTV TO CONTACT THE INSTALLER TO COME TO MY HOUSE AND MOVE THE DISH ETC TO RECTIFY THE PROBLEM !!! POOR ****** INSTALLERS WHO ARE BEING BLAMED NOW !!! WHY CANT DSTV MOVE IT AT THEIR COST THE THE ONES WITH THE EQUIPMENT !!! ANYWAY LET'S SEE WHAT THIS MONOPOLISTIC COMPANY DOES OVER THE NEXT FEW DAYS !!!!!!! ,