Multichoice/Dstv

Good day; My due date for payment is the 11th of each month, this by any other standard includes the 11th.

I made payment on the 11th, but I had to pay an additional R50 as penalty/reconnecting....I normally pay my account weeks, on a few occasions, month in advance.

On the 11th of August my service was cut, I made contact via WhatsApp platform and questioned, as to why. I was met abruptly by a person called Rae which couldn't/wouldn't answer my question, as to why "due by the 11th" does not include the 11th, as my service was cut in the early hours of the 11th.

I'm willing to share all screen shots and statements.

I expect the following: 1. What is Dstv's definition of " due by"

2. A written apology from Rae who abruptly told me to "just pay the money" instead of resolving my query, regardless of me having a positive balance/pro rata of R400+

3. I want to be reimbursed.