Multichoice/DSTV.
So, My wife had her decoder installed at our new residence. The process of taking the money off her bank account is seamless. Trying to get a signal is another story completely.......... It would seem that the "competent" installer has put the dish where the signal is only available part of the day and then even then it is intermittent. After having installers out twice, at my personal expense, we have a problem that is no better and possibly worse than before. This brings me to my point....... 1. Does multi choice actually train and supervise their installation partners? 2. Why have all the "accredited" installation partners made no change to the location of the dish?
It would seem that this company is not interested in making this right and i can only wonder hoe many other stories like this one are floating around the web.........
After contacting dstv directly i was told that "it is not their problem" and that the cost would be mine to rectify.............
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Replies (2)
DStv (MultiChoice)'s replyOfficial
17 Jun 2018, 15:53Dear Gary Campbell
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Jun 2018, 15:53
Official
Dear Gary Campbell
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
17 Jun 2018, 19:06Good day Gary
Thank you for contacting us.
For any installation-technical related query, an account holder should contact an accredited DStv installer. Furthermore, the DStv customer will be liable for the call out fee provided the installation is over three months old.
As mentioned on the query that you've had an installer more than once in your premises. It is important to provide us with the name and contact details of an installer with the invoices. This information should be sent to ***. Please be reminded to confirm your DStv customer number or identity number.
Once received, our Field Service technical team, will investigate the cause relating to your installation.
We are committed to assisting you.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply17 Jun 2018, 19:06
Official
Good day Gary
Thank you for contacting us.
For any installation-technical related query, an account holder should contact an accredited DStv installer. Furthermore, the DStv customer will be liable for the call out fee provided the installation is over three months old.
As mentioned on the query that you've had an installer more than once in your premises. It is important to provide us with the name and contact details of an installer with the invoices. This information should be sent to ***. Please be reminded to confirm your DStv customer number or identity number.
Once received, our Field Service technical team, will investigate the cause relating to your installation.
We are committed to assisting you.
Kind regards
Dinah
Best regards,