Multichoice, zero star service rendered.

Last week 22/11/18, I had my Pricelock Explora installation done. And this was supposed to connect another explora with xtraview. Everything worked after the installation, with 2 exploras connected for xtraview but later on, this changed; the secondary decoder stopped working and gave me the E16 error. I called in for support on Thursday night and the agent tried to assist but failed to connect the decoder; she told me that she will escalate the matter and it should be resolved within 24 hours.

And last night(25/11/18), more than 48 hours later; the problem still persists. I call again for help, this agent tried again to solve the matter but with no luck; again I am told that this matter must be escalated. And this matter should be resolved today afternoon by the business desk. I waited and still nothing. I then got hold of dstv support via facebook messenger; they also tried and told me that the errors are cleared on their side and my decoder should be working, but nothing is working still.

I then picked up the phone to get in touch with dstv support but still no luck. So in 5 days, with lengthy phone calls and messenger communication; my problem is still not solved and not one from multichoice has bothered to get hold of me to sort this out.

The kind of service rendered by multichoice in comparison to the amount of money charged is just simply a joke. These service levels are appalling. I sit here still with a decoder that does not work at all. Thank you for nothing Multichoice.