Multichoice- zero response- special on PVR decoder

I contacted Multichoice on 6 January,2015 regarding the special offer that they have on PVR decoders. I was given a number to which I was supposed to send and sms. No other contact is possible, but this. Up to date, after numerous calls to their customer services, emails, trying to go onto their social forum ( and was told that they do not allow ******** to join!) the only response I got was an automated sms, telling me that they had a backlog and will contact me 'within the week'.What week? it is now close to a month and still no call from them. I did, however receive two feedback calls from their customer service, who gave the same promise....they WILL call me! the last promise was done on Thursday, 29 January and nothing since then.<br> How big can this backlog be? Apparently, according to the lady who phoned me from their customer dept, this whole department was closed during December? I JUST WANT TO MAKE USE OF THE OFFER! I am an existing customer and do not need a credit check. This lack of response is a disgrace to a company of Multichoice's size!