1 reviews | Active since Aug 2015
Multichoice your new call center could not load my
Multichoice costs us money due to a problem with their new call center.<br> Multichoice your new call center could not load a new decoder on an already open account and your staff are not aware of this to assist your clients to activate and register a new decoder.<br> I spend over R300 on calls and want to be compensated for my time and money spend due to the fact that more than 7 different operators told me that they could not pare my decoder and smartcard and therefore could not assist me.<br> I then took it upon myself to solve your error and created a new account on a different name and only then the decoder could be registered and activated.<br> Multichoice, I do believe that a toll free system will benefit your company
Thank you for taking your time to contact us.
It is with great concern and regret we received your query regarding our service. We would like to personally apologise for your inconvenience and the frustration caused.
We are committed to providing you with the highest level of service and resolve your query. Please note that we have other methods that you can utilise to contact us to resolve your query.
For future reference, please use the following communication channels below for assistance. When you contact us using one of the options, we will try our utmost best to resolve your query and prevent the poor customer experience you received.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Your suggestion has been forwarded to the relevant people for consideration regarding the toll free system. Thank you for your invaluable support.
Kind regards
Dinah
Thank you for taking your time to contact us.
It is with great concern and regret we received your query regarding our service. We would like to personally apologise for your inconvenience and the frustration caused.
We are committed to providing you with the highest level of service and resolve your query. Please note that we have other methods that you can utilise to contact us to resolve your query.
For future reference, please use the following communication channels below for assistance. When you contact us using one of the options, we will try our utmost best to resolve your query and prevent the poor customer experience you received.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Your suggestion has been forwarded to the relevant people for consideration regarding the toll free system. Thank you for your invaluable support.
Kind regards
Dinah