Multichoice you are a bunch of *********** ******

On 23 December 2023 I wanted to activate my dish and also upgrade my package. The agent advised me about a fixed package foe 2 years whereby I can pay a fix amount of R300 per month and if I cancel I will be liable for the cancelation fee. I agreed and she told.me I must pay a R8 to activate my account and requested my permission to deduct this from my account. Then I waited for 45 min while she finalized everything. I told her I am phoning from my cell and my airtime will run out she must please call me back and her response was when the phone goes off she will call, so here I am already upset due to me using my airtime for almost an hour. I then dropped the call in the hope of her phoning and ahe did not. Now by this time she setup the r399 package over 2 years but came back and said there is a problem with the activation. After waiting I decided to call them again from my cell, someone else picked up the phone and I had fo explain myself all over again. Now the new agent advised they not allowed to do immediate deduction and what the previous agent dis was wrong now at this time I am stating to boil due to this people waiting my time and airtime. I asked to to speak to management for the 2nd time, first with the previous agent and now with the current agent and again they ate telling me managenet is not available to speak to and got ao upset and used some sweat words and ask her to cancel everything and I want nothing to do with Multichoice bad service I have received. So at this point I am thinking we done and everything has been cancelled. Low and behold end December I get a notification of a debit order deduction that will take place on 1st of January 2024. Immediately I contacted the call centre and asked to speak directly to management again, th2 agent wanted to know my query and I refused to explain myself again and finally the called a manager and again I explained what happened she then said she will change the debit or to a cash payment in order for the debit not to run then the nerve I was transferred to another department to cancel my subscription, got there I was told the DSTV is not activated so he cannot cancel anything...good Lord and this time I wanted to smack some sense into all of the staff, from agents to mangement due to them all clearly being ***********. I then said fine and thought everything was sorted. I forgot to mention when I phoned the call centre when I received the notification of the debit order deduction on the 1st and explaining my frustrations to the agent amd requesting a Manger she actually dropped the call hence I phoned back amd this was also told to the manager, whether they took action against the staff that I do t know as the manager clearly needs to be dissaplined as well for not resolving my query. I.am beyond livid due to me almost spending 3 hours on my phone after making 4 unsuccessful calls to the call centre and waistubg my time. Is this how they treat there customers? It seems as if they running a damn tuch shop there...your service is disgusting and you better cancel this damn debit order and refund me with my airtime I have waisted on your *********** company...