Multichoice wrongly debiting R898 instead of R799

I signed up for the R799 per month DSTV decoder plan a few months ago. Suddenly this month, R898 came off my account. I see on Hellopeter that this exact same thing has happened to a few other customers and it was done with error. I have emailed and emailed, and waited and waited for a response. The number given for me to call was even incorrect. All that the enquiries team can tell me is that the request will be \escalated". Poor"