1 reviews | Active since Jan 2015
Multichoice Wrong Billing 2xDouble Charge Does not respond
I have subscribed to the Dstv 24month package deal. The call centre consultant informed me that multichoice will only start billing me once I activate my account and deactivate the old account. On the 30th of August multichocie deducted a R1433 from my account which is the premuim for September as well as the prorata from date when they delivered the explora for the premuim package which I did not use. On the 1st of September they deducted another R885 from my account. For what? I have phoned them multiple times with no response as well as emails with no avail. Please be advised that the information the call centre consultnts give u when applying for an account is incorrect. They tell lies just for you to be trippled billed at the end of the month
Dear Allison
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Allison
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Allison
It is with regret that we learn of your unpleasant experience in dealing with DStv agents and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have referred your account to our Price Lock team and we will contact you on Monday to assist further with the billing on the account.
Please accept our apologies for the inconvenience you have experienced in this regard.
Let us know if there is anything else that we can assist you with.
Kind regards
Lebogang
Best regards,
Dear Allison
It is with regret that we learn of your unpleasant experience in dealing with DStv agents and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have referred your account to our Price Lock team and we will contact you on Monday to assist further with the billing on the account.
Please accept our apologies for the inconvenience you have experienced in this regard.
Let us know if there is anything else that we can assist you with.
Kind regards
Lebogang
Best regards,
Dear Allison
Thank you for taking my call today.
As discussed, we have manually adjusted your husband's account with the subscription that was charged from the 11th to the 31st August.
Furthermore, we have processed the refund for an amount of R1437.87. The payment should reflect in your account tomorrow, latest Wednesday morning.
Thank you for your continuous support.
In effort to improve customer satisfaction, please let me know how you rate the service I have given to you by revisiting the survey/conversion rate on Hello Peter. The rating is on a scale of one to five (1 being poor and 5 being good). Your feedback is important to us.
Kind regards
Lebogang
Best regards,
Dear Allison
Thank you for taking my call today.
As discussed, we have manually adjusted your husband's account with the subscription that was charged from the 11th to the 31st August.
Furthermore, we have processed the refund for an amount of R1437.87. The payment should reflect in your account tomorrow, latest Wednesday morning.
Thank you for your continuous support.
In effort to improve customer satisfaction, please let me know how you rate the service I have given to you by revisiting the survey/conversion rate on Hello Peter. The rating is on a scale of one to five (1 being poor and 5 being good). Your feedback is important to us.
Kind regards
Lebogang
Best regards,