HV
Hilton V
1 reviews | Active since Sept 2017
06 Sept 2017, 12:13
MultiChoice (WOW installation)
I bought an Explora at GAME which included installation. I went to MultiChoice and they promosised installation will be done today (on a Friday) or the latest by the following day. No one came, only after several calls did someone from Wow installations come the following Wednesday to complete the task, little did I know the task wasn't done properly because only about 8 channels played, and it should've been a lot more. After complaining, it should've been dealt with last Monday (28 August 2017, it is now 6 Sept 2017) but I already paid subscription for this month and still only a few channels are playing and nobody ever came. I contacted Wow installations again to find out what the hold up is, but I am still awaiting response. Wow, this service is really bad...
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Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
06 Sept 2017, 12:22Dear Hilton
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Sept 2017, 12:22
Official
Dear Hilton
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Sept 2017, 14:36Dear Hilton Visagie
It is with regret that we learn of your unpleasant experience in dealing with our agents and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation in regards to your installation concern, we advised that we have contacted WOW installation and they confirmed they will contact you to set up a convenient time for them to come out and fix your installation.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply06 Sept 2017, 14:36
Official
Dear Hilton Visagie
It is with regret that we learn of your unpleasant experience in dealing with our agents and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation in regards to your installation concern, we advised that we have contacted WOW installation and they confirmed they will contact you to set up a convenient time for them to come out and fix your installation.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind Regards
Rupert
Best regards,
HV
Hilton V's updateReviewer Update
07 Sept 2017, 08:06Good morning sir, thank you so much for contacting me, the guys are coming at 13:00 this afternoon to fix the error. Would you also please be so kind to ask them not to forget to also deliver the dish for the Explora 2, I didn't get it yet and they said they would deliver it, because they forgot about me, they might forget my dish.
HV
Hilton V's update07 Sept 2017, 08:06
Reviewer Update
Good morning sir, thank you so much for contacting me, the guys are coming at 13:00 this afternoon to fix the error. Would you also please be so kind to ask them not to forget to also deliver the dish for the Explora 2, I didn't get it yet and they said they would deliver it, because they forgot about me, they might forget my dish.
DStv (MultiChoice)'s replyOfficial
07 Sept 2017, 11:46Good day Hilton Visagie
Reference is made to our telephonic conversation in regards to your installation problem, we advised that we have confirmed your appointment of 13H00 with WOW installers.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply07 Sept 2017, 11:46
Official
Good day Hilton Visagie
Reference is made to our telephonic conversation in regards to your installation problem, we advised that we have confirmed your appointment of 13H00 with WOW installers.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
HV
Hilton V's updateReviewer Update
12 Sept 2017, 09:48Good day Sir, I am pleased to tell you that the problem was fixed last week, but I still did not receive the dish itself although I asked them to please deliver it and they confirmed that it will be done...
HV
Hilton V's update12 Sept 2017, 09:48
Reviewer Update
Good day Sir, I am pleased to tell you that the problem was fixed last week, but I still did not receive the dish itself although I asked them to please deliver it and they confirmed that it will be done...