Multichoice wouldn't want to downgrade my DSTV

Today I tried to downgrade my DSTV account to DST access of R99.00 and I was told yesterday that I must first pay R188.00 in-order for me to do the downgrade due to circumstances behold my control that I would unable to pay the current the current option that i have. I did pay an amount of R190.00 yesterday, now today they telling me that they cannot accept that and that I will have to pay for the full month for the current option that I have and it will only be cancelled in 11th February 2016. Also, I will have to pay an additional R266.47 until 10th February of I wish I don't have that amount hence I have requested the downgrade.<br> <br> Could please downgrade my account to DSTV Access because I will have amount you requested me to pay and I can only afford the R99.00 of DSTV access. <br> <br> You co-operation is this regard will be much appreciated and i hope you will hear my cry as well.