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Adriaan D

1 reviews | Active since Aug 2014

04 Sept 2024, 09:05

MULTICHOICE WORST TV SERVICES EVER

i have to say multichoice are the same as phoning a government office ,you will get no help or resolve a issue ,in plain terms useless ...i took price look premium last year 2023 for 2 years expiring in 2025 .i have been paying R1231 per month every month by debit order ,last month the nonsense started i paid on the 26 of July R1231 and on the 1 August my services was disconnected and they required an additional R1950 to reconnect my service ,was disconnected for the whole day after 6 calls only after 5pm it was sorted and services was reconnected ,last week on the 26 August they debit R2518 and i reversed the amount cause the amount are incorrect ,they disconnect my services on the 2 of september i have been on the phone for 3 days with different people over 10 calls and they can't sort out the issue ,really in the whole of there company not 1 person are capable in resolving the issue ,that's what you call really incomponent ,i even told them cancel my whole profile i will go and buy another decoder and we start from the beginning but they don't understand that,i am currently subscribing to other platfrorm ,thank you multichoice for your ..... service over the years

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Sept 2024, 09:17
Official
Hi Adriaan, 

Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible. 

Kind regards,
DStv: Hello Peter Team

Best regards,

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Adriaan D's update04 Sept 2024, 16:16
Reviewer Update
NO REPLY U PEOPLE REALLY NEEDS TO GET BETTER WITH YOUR JOBS OR LEAVE CAUSE U USELESS
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Sept 2024, 12:55
Official
Hi Adriaan, 

Kindly note that we tried contacting you on 082****332 to no avail. 

The contract has been cancelled on the account and there is an outstanding amount on the account because the contract was cancelled before it's term finished. 

Please send us an email to *** for further assistance. 

Kind regards,
DStv: Hello Peter Team

Best regards,