Multichoice = Worst service ever, so many *********** staff with no training

Hi, on the 07/09/2023 I called Multichoice to sign up for DSTV stream, within minutes, I made the Payment telephonically and authorized the payment on my Capitec App. In minutes I had DSTV Stream, next morning, no channels (08/09) I decided to drive from Pretoria to Randburg after countless efforts on the phone and lots of airtime later, most frustrating. Got there, they had zero (0) proof that i paid the requested R799, telephonically and requested POP even though i only had proof on my bank statement they were adamant, I needed proof of payment as they were unable to allocate the funds and had no record although they did have the name of the person that handled my request and continued to say, it was call center. Anyway I signed up and paid over the counter for another DSTV stream package as it was the Sunday before RWC and SA was playing. Derrick Mona, assured me he would find my funds. after over a month, they are still unable to find my R799. This morning I sent a proof of payment from Capitec, showing that the funds were paid to DSTV etc. sent it to them, no reply. I have no idea what's going on @ Multichoice, they even tried to get me to pay double this month on month on my new account and then said it was an error. Worst service ever and I still don't have my money back.