Multichoice worst service

I pay my subscription on the 7th of every month. On the 2nd Jan 2021 around 8 in the evening i received an error E-30 and i consulted multichoice telephonically and they said the error has been cleared yet it was. I was then referred to the nearest multichoice of which i went and was told to first pay. My issue was and is still " i experienced problems while my payment was not yet due so what guarantee do i have that this time around the error will be cleared, and i did not get any responce". Coming back from multichoice accredited agency, i phoned multichoice and explained my experience and the consultant (Rashid) who assisted me together with his supervisor gave me the worst assistance ever. To date the error is still not cleared.