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kS
krishna S

1 reviews | Active since Nov 2016

22 Nov 2016, 04:35

multichoice worst service

<p>Hi i paid my mum dstv via internet banking on the 9/11/2016 but no money reflecting on acc .i called to comfirm they were rude saying no payment made i sent numerous emails to customer care no reponse .i phone call centre again finally i was given email address for unallocated funds sent email still no answer.i was involved in bad accident and cant walk so cannot visit multichoice office so i guess the little money we had for enertainment is gone.Really something needs to be done they cant do this to innoccent people</p>

0
Replies (9)
DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Nov 2016, 07:29
Official

Dear Krishna Stanley

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

Best regards,

kS
krishna S's update22 Nov 2016, 08:54
Reviewer Update

Thsnks for responding i did not mention service is suspened at the moment .

DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Nov 2016, 11:07
Official

Dear Mrs GS Martin

Apologies for the inconvenience caused. We’ve tried to contact you on your mobile number however you were not available. Upon checking your account we confirm that your service is not active. Kindly forward us your proof of payment to allow us to allocate the payment. Should you require any further assistance, please feel free to contact us.

Regards

Nesta

Best regards,

kS
krishna S's update23 Nov 2016, 11:54
Reviewer Update

Is there a email address i could send proof to.

Thanks

kS
krishna S's update23 Nov 2016, 14:23
Reviewer Update

Absa: CHEQ3336, Pmnt, 09/11/16 SETTLEMENT/C - IBANK PAYMENT TO, ABSA BANK ***5, R-750.00, Available R460.90. Help ***; STANLK 025

This was confirmation of my payment

kS
krishna S's update24 Nov 2016, 08:16
Reviewer Update

Hi pls can our dstv subspriction be reconnected today pls my kids have come on holiday and they are getting bored and saddend by the fact there's no dstv. I have sent u confirmation of what i received after I did payment pls sort out this morning.

kS
krishna S's update26 Nov 2016, 10:36
Reviewer Update

Hi thank u dstv was reconnected today 26/11/2016 pls will we be credited for days it was discounted it wss disscoubted on 20/11/2016.

Thanks

kS
krishna S's update26 Nov 2016, 10:47
Reviewer Update

Hi thank u dstv was reconnected today 26/11/2016 pls will we be credited for days it was discounted it wss disscoubted on 20/11/2016.

Thanks

kS
krishna S's update26 Nov 2016, 10:53
Reviewer Update

Hi i was thinking that bill was paid and for inconviniance of my sick mom she should be given some sort of retribution for that ,maybe a months free subscprition.i think its fair she was very alone and stressed.

Thanks