MULTICHOICE WORST EXPERIENCE IN MY LIFE

WORST CUSTOMER SERVICE I EXPERIENCED IN MY LIFE

As a businessman, my recent interaction with the Multichoice Customer Care has been one of my worst experiences in my Life. I sent a change of ownership application via email to *** for a DSTV Ultra on Friday 02 Feb 2024 and subsequently spoke to about 11 Consultants, re-sent the emails about 10 times with all the relevant reference numbers. I call this morning Monday, 5th February and spoke to consultant. Her response was i was sending it to the wrong email address all the time, i need to send it to ***, which I did and was told to stay on the line. I obtained read receipt, however she claimed they did not receive the message and there was no use keeping me on the line. Unfortunately multichoice does not provide any contact details of senior management that one can contact to sort out these NON SERVICE DELIVERY ISSUES. In my small business, if we had to provide the level of service Multichoice is providing, our doors would be shut by now. Not once did anyone contact me to sort this out Here are the reference numbers:

***************642378

As soon as I have an alternative to stream sports, I and my entire family and all my friends will terminate our contracts with DSTV