1 reviews | Active since Nov 2014
Multichoice - worst company to deal with
As per Hello Peter report dated 7 June (acc number 319 83 533)<br> <br> I tried to rent a movie on box office - but we were blocked because we owe R75 on the box office account -- Funny,,,, we have never had a Box office account before as we rent a movie via credit card \ALWAYS"<br> One day we will have a supplier that will not Bully us users with service and crazy fees <br> The above was the first complaint - below Part 2<br> <br> Todays call ref number 198 619 834<br> After the above - I paid R200 into the box office account on the 8th June and all is still blocked and cant rent a movie.Payment ref as per dstv gave me 4***<br> Tebello cant find payment???<br> <br> I now have to send proof of payment as they can not pick it up<br> <br> Frustrated<br> <br> """
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation in regards to your missing payment.
You advise that you will forward the proof of payment directly to me to assist and allocate the payment.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation in regards to your missing payment.
You advise that you will forward the proof of payment directly to me to assist and allocate the payment.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert