Multichoice - WORSE service EVER!!!

Good day

I am very disappointed at the service I've received from Multi choice since last month.

Our Dstv has been off since last month. After phoning in day after day, they couldn't get rid of the error code on the decoder. They then told me to take both decoders in, in order for them to check if it's faulty. I've done that and it isn't faulty.

I phoned almost every day, eventually I got so upset because I am paying for absolutely NO service, no entertainment, nothing.

I eventually got so gatvol and decided to apply for the new explorer pricelock. That was 24 June 2019. No one phoned me back. Once again I contacted Multichoice. They escalated the matter and someone eventually phoned me. ONLY to try and sell a 2nd explorer to me. When I said I DON'T WANT a 2nd one. I'm applying for my first one, she told me my application is already on the system.

Days later, still nothing. Then I lost my cool. After phoning in again and insisting to speak to the manager. The "manager" told me they'll refund me and escalate the matter to the Price lock department.

Guess what??? I'm still waiting on the refund AND the explorer (which I had to apply for again last Monday).

I'm sure by now they have put in bold on my profile; IRRATE CLIENT but I really don't care.

I have worked in the service industry my whole career and I have NEVER EVER come across a company or individuals who are so ******** and self-serving as THIS.

I am a financial advisor. They expect me to sit and wait on an explorer while I'm losing business. I have wasted a helluva lot of money phoning them daily, ONLY to have my blood pressure sent through the roof.

To top it off, after I phoned in again last Monday, they deducted R19 from my bank account, even though I was told that my account is in credit. Now why the he'll debit my bank account when I'm not run arrears???

Why take my money and waste my time for absolutely NO service at all.