MultiChoice worse service ever!

I recently purchased an Explora from another client of MultiChoice and change of ownership had to be done so we emailed DSTV all the relevant paperwork and got the ref number. I then called DSTV to find out the progress with the process and they told me it will take 48hrs to complete. 48hrs later i call only to find the process is not done. i then asked what should one do to expedite the process and they told me it would be faster if i submit the documents at a DSTV branch for instant change of ownership so i printed the paperwork that afternoon and drove 30km to the nearest DSTV branch in Benoni where a lady helped me. The lady told me the decoder was a contract and it would be escalated and she would call me and inform me once it was done. the lady called me the next day telling me they've sent it to their IT department and she would call me for feedback, that call never came so i called DSTV a day later and i was assisted by Mpho Pheko who told me the change was done they just needed to load it on my system and that it would take about an hour and that he would give me feedback via email so i gave him my personal email of which he sent a test email and that was the last i heard from him. Today i call again frustrated now by all this run around MultiChoice is giving me at my cost my petrol and my airtime and still people are telling me about escalation after making me spend 20mins on the phone of which 14mins was voice promps and music making me wait to speak to the manager that never took my call or call me back as the lady told me would happen. and to make matters worse DSTV has deducted R899 from my account after calling them and downgrading to compact their compact must be very expensive lately to cost that much. I will make one last call to DSTV and it will be to cancel my subscription.