1 reviews | Active since Mar 2011
Multichoice wont reimburse my money, nor responds!
Last Friday I got a DSTV Explora from Multichoice in Centurion, they tested the decoder in store before handing it over but did not test the dstv splitter switch box included in the box. I got home and connected it as was shown, and only certain channels works... After a phone call to my closest Multichoice, they told me that one of the LNB's on my twin LNB is dead and that I should replace it, but I told them thst it cant be because my PVR worked fine, but they insisted that this was the issue, so I got in my car and went and bought another... NO CHANGE! I contacted Multichoice on twitter and gave them all the info and symptoms as I did customer care, and they told me that \the problem is with the installation"and I went on by again saying but how could it be as the PVR decoder was working fine! And they said that the Explora is way more sensitive... Long story short"
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your complaint to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your complaint to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert