Multichoice Wheel of Hapiness rewards are a ****

Multichoice Wheel of Hapiness rewards are a ****. In March 2021 won an upgrade on my subscription. I was on premium package for that month, then went back to my normal package. This month i see my bill says i owe R1557 which is incorrect as i am on Compact plus package and my subscription+showmax+insurance and access fee is R729 which i paid. I enquired with multichoice and Seshen Naidoo(Consultant) told me there's an issue with DSTV rewards that's causing the mess, this was within 5 minutes of the call. He then went to confirm with the manager (Kelvin Naidoo) and came back to tell me that money for April subscription has been paid into my bank account and i should go to the walk-in center with my bank statement (Hilarious because DSTV doesn't have my bank account as i pay cash). He insisted that i go to the walk-in centre which i refused because 1. Walk-in center consultants call the contact center for queries and will say their systems shows the same as contact centre 2. Unnecessarily exposing myself to COVID-19 due to the mess Multichoice created. Although I have paid more than my monthly subscription Multichoice still says i owe them. Why give people "rewards" they didn't ask for and in turn claim the money back? Multichoice please sort this out and have my services activated.