MultiChoice: WHAT CUSTOMER SERVICE!!!!!

MultiChoice customer service sucks!! Loosing lots and lots of customers , but still providing pathetic customer service. Seemingly no interest in keeping the remaining customers...

Had a phone call from a consultant who wanted to sell me decoder insurance. Now when I took out the new contract on an explora early this year, my request was to transfer my old decoder insurance to the new explora, with whatever changes required. This was agreed and I trusted MultiChoice to do as such.

So I explained this to this totally inexperienced sales consultant, with quite obviously no to very little experience. Explained to her that I should have the insurance, but then she said the insurance is still on the old decoder. So I told her MultiChoice wasted my money for so many months and that the insurance must be cancelled as a whole, I'll take out my own. What did I get after that? Just an abrupt end of the call.!!! No assistance or explanation for there is no new "sale" for her.

MutliChoice: get off my back and keep on loosing your customers to your competition!!!