MULTICHOICE what a disappointment.

I had the worst customer service experience EVER with the multichoice call centres. I have been making calls since Saturday 16-05-2020 for a payment query and everyone that I spoke to gave me different information on the query. I called again yesterday 17-05-2020, I spoke to more than 10 agents and none of them could assist with the query. Some hung up on me while some put me on hold without my knowledge. I would be put on hold for about 10 minutes and no one would come back, until I would decide to end the call. I spoke to 2 manangers who promised to sort out the query for me and promised to call me back immediately but I have not received any call backs from them. It was even more frustrating because none of them bothered to leave notes on the system and I had to explain the same thing to every agent that I spoke to. I have used up alot of airtime to make those calls but at the end of the 2 days I had still not recieved any help. Some of the agents were rude to me and they all showed that they don't really know what was happening. I am still really frustrated because I am still not assisted.