JR
Julene R
1 reviews | Active since Mar 2009
02 Feb 2017, 09:14
Multichoice.. watch out
<p>In Jan 2017, they debited our bank account by R1249.00 too much on the debit order. In February, they debited our account by R844 too much. They could not explain the January over-debit and are busy investigating but I was told that the February amount was due to a computer glitch.. we activated the holiday package for a set number of days at our holiday home.. we were satisfied that we needed to pay for that at R25.60 per day, but then someone at dstv also activated a full premium package on the same holiday decoder...for which we have been billed too......wonderful to know that many customers monies are sitting in their bank accounts earning interest. Watch out for them.. still waiting to get feedback. Seems they are rolling our money.. in my opinion.. about R2100 owed to us..</p>
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Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
02 Feb 2017, 09:37Dear Julene
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply02 Feb 2017, 09:37
Official
Dear Julene
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
JR
Julene R's updateReviewer Update
02 Feb 2017, 12:09Well lets hope so.. still waiting for a call as promised yesterday.. and been waiting for a callback today as well ftom a different person who promised to get back to me in 5 minutes.. that was more than 2 hours ago..
JR
Julene R's update02 Feb 2017, 12:09
Reviewer Update
Well lets hope so.. still waiting for a call as promised yesterday.. and been waiting for a callback today as well ftom a different person who promised to get back to me in 5 minutes.. that was more than 2 hours ago..
DStv (MultiChoice)'s replyOfficial
02 Feb 2017, 16:14Good day Julene
Thank you for taking our call today.
As discussed, we're liaising with our finance team for feedback in this regard.
We will continue to keep in touch with you till the query is resolved.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply02 Feb 2017, 16:14
Official
Good day Julene
Thank you for taking our call today.
As discussed, we're liaising with our finance team for feedback in this regard.
We will continue to keep in touch with you till the query is resolved.
Kind regards
Dinah
Best regards,
JR
Julene R's updateReviewer Update
07 Feb 2017, 13:44Please can I receive an urgent update with regard to this. How long does it take to add a few numbers and come up with a credit refund? The service is pathetic.
JR
Julene R's update07 Feb 2017, 13:44
Reviewer Update
Please can I receive an urgent update with regard to this. How long does it take to add a few numbers and come up with a credit refund? The service is pathetic.
JR
Julene R's updateReviewer Update
07 Feb 2017, 16:53I phoned the customer service line again a few minutes ago,. only to find out that a request for February was put through for a credit of R879.00 only.. which was your computer glitch...nothng has been put through for the January credit though.
I am also waiting for a statement that was supposed to be emailed to me on 1 February.
If this issue is not sorted out urgently and our crrdit of nearly R2100 processed asap, we will take this to the Ombudsman.
The service is shocking.. even for SA standards.
JR
Julene R's update07 Feb 2017, 16:53
Reviewer Update
I phoned the customer service line again a few minutes ago,. only to find out that a request for February was put through for a credit of R879.00 only.. which was your computer glitch...nothng has been put through for the January credit though.
I am also waiting for a statement that was supposed to be emailed to me on 1 February.
If this issue is not sorted out urgently and our crrdit of nearly R2100 processed asap, we will take this to the Ombudsman.
The service is shocking.. even for SA standards.
DStv (MultiChoice)'s replyOfficial
10 Feb 2017, 16:28
Good day Julene
Reference is made to our telephonic discussion.
Please accept our apology for your inconvenience.
You have now been assisted, please don't hesitate to contact us should you have any queries.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply10 Feb 2017, 16:28
Official
Good day Julene
Reference is made to our telephonic discussion.
Please accept our apology for your inconvenience.
You have now been assisted, please don't hesitate to contact us should you have any queries.
Kind regards
Dinah
Best regards,