1 reviews | Active since Jul 2013
Multichoice wasting my time..*********** call cent
I called multichoice on Friday the 24th to downgrade my services and this was not done but the guy advised me that it was done.. i get home and it was not done . i called in and some *********** agent took ages to put me through to his supervisor and then when he finally did his supervisor is telling me that in order to get a refund i need to send a bank statement , certified copy of my id and Proof of payment ... i mean really ? after all this inconvininece they already caused me i still need to be more inconvinienced >? i cannot go spend more money on multichoice than i already had .. i need my money back as i did not budgette for all this inconvinience,,, ui am telling them that i have another account that i am paying via debit order and they refuse to use that to identify me ,, i am tired and really not happy with this service after years of dealing with this people this is the **** service they wanna render me ? <br> i want my refund today !!!
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your service has been downgraded to the DStv Access Package as requested.
We have tried to contact you without any success.
Please provide us with your banking details in order for us to process your refund. Please forward your details to - *** for assistance.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your service has been downgraded to the DStv Access Package as requested.
We have tried to contact you without any success.
Please provide us with your banking details in order for us to process your refund. Please forward your details to - *** for assistance.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us
Regards
Rupert