GM
Guster M
1 reviews | Active since Mar 2020
09 Aug 2023, 18:16
Multichoice wants me to pay extra charges for their fault
In June, I spoke to a consultant about getting the price lock subscription plan. For this plan, you get a slight discount. I've been paying the amount I was told to pay and I've been paying it on time. Now, Multichoice has cut off my subscription. Their reason - I don't have the price lock in my plan and I haven't been paying the amount I should have been. Firstly, THEIR consultant DID NOT DO THEIR JOB WITH THE PRICE LOCK FEATURE. Secondly, why do I owe them anything when it was clearly their fault that I have been paying the amount I've been paying every month? I am so disappointed!! The consultants can't help me. The team leaders are never available!!
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
09 Aug 2023, 18:40Hi Guster,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply09 Aug 2023, 18:40
Official
Hi Guster,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
GM
Guster M's updateReviewer Update
10 Aug 2023, 12:41I'm still waiting for someone to call me. I keep calling the call center. The agents say I must pay for charges that were not my fault. I've been calling since last week. No one has sorted this out.
GM
Guster M's update10 Aug 2023, 12:41
Reviewer Update
I'm still waiting for someone to call me. I keep calling the call center. The agents say I must pay for charges that were not my fault. I've been calling since last week. No one has sorted this out.