Multichoice wants me to leave a negative review every single month

Once again, I have to put mine and Multichoice's business out there to get some assistance!!! Last month on my payment date 26 June I queried my amount due because it was much too high for the package I'm on, the *********** agent confirmed that I had a credit but the credit did not cover my subscription amount (which I knew, hence my attempt to pay my account). After a back and forth with me questioning the R950 bill, the agent then turns around and says that I never had a credit on my account. Someone else then comes on and breaks down my bill in this message:

We apologize for the miscommunication.

The amount of R 946.00 is due on 26th of July.

This amount includes Overdue R 253.00 DStv Compact Plus Subscription R 539 DStv ShowMax Add-on Subscription R 99 Access Fee R 105 DStv ShowMax Add-on Discount R -50

Now you had a credit of R 391.00, DStv compact plus deducted R539.00 then you remained with R148.00 overdue then R105.00 HD PVR was charged then you remained with R253.00 overdue meaning that R253.00 is the money you should pay to cover your viewing till 2021-07-25.

Then on the 26th of July the breakdown will exclude the overdue DStv Compact Plus Subscription R 539 DStv ShowMax Add-on Subscription R 99 Access Fee R 105 DStv ShowMax Add-on Discount R -50 Total = R693 ~TW.

Now, as I understand it, my bill should be R693 but on Monday 26 July (my payment date) I see that I'm owing R1375. How we're back here is beyond me, so I contact Multichoice through Facebook and nobody can give me an answer instead I get told that it's been escalated and they'll provide me with feedback. I told them that I do not want to be running after them for feedback, I need the feedback on time so I can make payment on time and I was assured that I will get it on time. Fast forward to today Friday 30 July, I am still begging Multichoice for feedback regarding my account. Everyday I follow up and I get the same story "It's been escalated, we're awaiting feedback." How on earth does feedback take this long???? Someone isn't doing their job obviously!!! In the meantime my account is unpaid and should I get disconnected, you're going to expect me to pay a R50 reconnection fee??? Not a chance in hell!!! Multichoice will be liable for that fee, trust me! Someone needs to get back today!! Your apologies aren't fixing the problem