Multichoice very disappointed

In all the 8 years I've had DSTV, this is the first time to receive such terrible service. I prefer to pay my account via Debit order as it is more convenient but Multichoice didn't debit. The funds were there as i keep transactions through my banking app. Then i checked my DSTV app and it said i have an outstanding amount of R514 which was bizarre cause Compact is R409. I contacted Multichoice as i also needed to switch back to PVR functions and it got worse as the Call Centre Agent said i owe R1014 but she couldn't explain how it got to that amount. I advised her to escalate the matter to her superiors. I ended up calling Multichoice and begging them to Debit my account with R568 which was due because of Reconnection fee and Pro-Rata. I paid R160 extra for all this bad service 😒 😪. Then i tried to activate the PVR functions but the Agent said it's giving them an error and asked me to hold the line ....and 15 minutes went by with silence and i wasn't sure if she was still there. 😕