Multichoice useless service

we have repeatedly attempted to apply for a dstv explora for the past 4 months. firstly my boyfriend goes through the entire application and gets told the explora will be delivered within 7-10 working days and nothing further happened and no delivery.He then proceeded to try contact the call centre to pick up the status of the explora application and he could never get through to someone who know what they were doing.He went to head office to speak to someone in person,to discover they had some of his details wrong.They corrected it but nothing was done further until he received a call to say his application had expired.I then app**** for the explora on Monday the 16th November 2015 went through the whole entire application and bank accreditation and was accepted.I was supposed to be billed a fee on the 18th and I was not billed.I am still waiting for a email from dstv for a address that I could send my proof of residence and copy of my ID to.I am yet to receive anything.I am dealing with very *********** people who are very rude and have no clue what they are doing. I find it very difficult to try and get hold of somebody who can help me with what is going on.