Multichoice USELESS client service

it has been 20 days and it is still NOT resolved. I need to phone in every time to find out. We rented another movie now to see if it has been resolved and the movie became available, but I cannot watch it because they are still investigating my first case and freeze that I cannot rent any new movies, what a useless service!!!!!!!! Then I get told they have emailed me, but I never received the email, that was sent supposedly on the 2nd of July, it has been 16 days, and NO follow-up, they just leave it because they are too lazy to work!!!!! USELESS client service