NM
Nicola M
1 reviews | Active since May 2016
02 Sept 2024, 08:52
Multichoice unwilling to refund billing errors
Absolutely shocking customer service!
Requested a refund on my account balance (overbilling was as a result of a technical error) three weeks ago and to date have had zero feedback or seen any money. SO tired of companies that claim to be 'Proudly South African' taking advantage of consumers. Why is it so difficult to get your money back when you have been over-charged for services?
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
02 Sept 2024, 09:10Hi Nicola Moorhouse,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Sept 2024, 09:10
Official
Hi Nicola Moorhouse,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Sept 2024, 15:56Hi Nicola,
We apologise for the inconvenience caused.
We tried to contact you on ***, however, your line rang unanswered.
Kindly note that the refund was not approved by our accounts team as the POP provided is not sufficient. Please provide us with your bank statement reflecting the amounts deducted. You can forward the statement to *** and provide us with the reference number so we can recapture the refund.
Regards,
DStv: Hello Peter Team
We apologise for the inconvenience caused.
We tried to contact you on ***, however, your line rang unanswered.
Kindly note that the refund was not approved by our accounts team as the POP provided is not sufficient. Please provide us with your bank statement reflecting the amounts deducted. You can forward the statement to *** and provide us with the reference number so we can recapture the refund.
Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Sept 2024, 15:56
Official
Hi Nicola,
We apologise for the inconvenience caused.
We tried to contact you on ***, however, your line rang unanswered.
Kindly note that the refund was not approved by our accounts team as the POP provided is not sufficient. Please provide us with your bank statement reflecting the amounts deducted. You can forward the statement to *** and provide us with the reference number so we can recapture the refund.
Regards,
DStv: Hello Peter Team
We apologise for the inconvenience caused.
We tried to contact you on ***, however, your line rang unanswered.
Kindly note that the refund was not approved by our accounts team as the POP provided is not sufficient. Please provide us with your bank statement reflecting the amounts deducted. You can forward the statement to *** and provide us with the reference number so we can recapture the refund.
Regards,
DStv: Hello Peter Team
Best regards,
NM
Nicola M's updateReviewer Update
02 Sept 2024, 16:27Good day
Thank you for the feedback. I was unfortunately in a meeting when you tried to call.
I will submit the documents as requested to ***, however it is frustrating that I was not told that I needed to provide the bank statements at the time that I requested the refund which was during a visit to the customer care centre.
Thank you for the feedback. I was unfortunately in a meeting when you tried to call.
I will submit the documents as requested to ***, however it is frustrating that I was not told that I needed to provide the bank statements at the time that I requested the refund which was during a visit to the customer care centre.
NM
Nicola M's update02 Sept 2024, 16:27
Reviewer Update
Good day
Thank you for the feedback. I was unfortunately in a meeting when you tried to call.
I will submit the documents as requested to ***, however it is frustrating that I was not told that I needed to provide the bank statements at the time that I requested the refund which was during a visit to the customer care centre.
Thank you for the feedback. I was unfortunately in a meeting when you tried to call.
I will submit the documents as requested to ***, however it is frustrating that I was not told that I needed to provide the bank statements at the time that I requested the refund which was during a visit to the customer care centre.
NM
Nicola M's updateReviewer Update
02 Sept 2024, 16:56Good day
My reference number is ***, I would be grateful if you could recapture the refund.
My reference number is ***, I would be grateful if you could recapture the refund.
NM
Nicola M's update02 Sept 2024, 16:56
Reviewer Update
Good day
My reference number is ***, I would be grateful if you could recapture the refund.
My reference number is ***, I would be grateful if you could recapture the refund.
DStv (MultiChoice)'s replyOfficial
02 Sept 2024, 17:49Hi Nicola,
We apologise once again for the unpleasant experience.
We have received the documents and we have recaptured the refund. The first approval has been done and we are awaiting the second approval.
Please allow 48 hours for the refund to reflect on your end.
Regards,
DStv: Hello Peter Team
We apologise once again for the unpleasant experience.
We have received the documents and we have recaptured the refund. The first approval has been done and we are awaiting the second approval.
Please allow 48 hours for the refund to reflect on your end.
Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Sept 2024, 17:49
Official
Hi Nicola,
We apologise once again for the unpleasant experience.
We have received the documents and we have recaptured the refund. The first approval has been done and we are awaiting the second approval.
Please allow 48 hours for the refund to reflect on your end.
Regards,
DStv: Hello Peter Team
We apologise once again for the unpleasant experience.
We have received the documents and we have recaptured the refund. The first approval has been done and we are awaiting the second approval.
Please allow 48 hours for the refund to reflect on your end.
Regards,
DStv: Hello Peter Team
Best regards,
NM
Nicola M's updateReviewer Update
03 Sept 2024, 11:52Good day
Thank you for the assistance with resolving the query, it is much appreciated.
Please do let me know whether there is anything further that has to be provided on my end.
Thank you for the assistance with resolving the query, it is much appreciated.
Please do let me know whether there is anything further that has to be provided on my end.
NM
Nicola M's update03 Sept 2024, 11:52
Reviewer Update
Good day
Thank you for the assistance with resolving the query, it is much appreciated.
Please do let me know whether there is anything further that has to be provided on my end.
Thank you for the assistance with resolving the query, it is much appreciated.
Please do let me know whether there is anything further that has to be provided on my end.