Multichoice: Unbelievably inefficient !

My account was suspended out of the blue even though I have been paying via debit order for over 30 years. You log in to their website as no one answers the phone line. You then list all your details to the "bot". After waiting for over 2 hours, somebody comes on line. They then want all of my details AGAIN, name address, phone no, and id. They then accuse me of not paying. I was then told that my bank after 3 weeks had reversed my debit order and that I must contact the bank. The bank said the that this was utter *******. I then re contacted DSTV. After waiting another 2 hours to speak to someone and then up to 10 mins for every answer. I then get told that they will re-connect me. A few days later they deduct R1300.76 from my account. Now back to the online where I have dealt with Aldane, Katleho, Kgomotso, Sebatso and now Paballo with no success. Everyone keeps telling me that refund takes 24 hours or 2-7 days depending on who you talk to. I have yet to receive my money. The latest answer I got today was that they will refund me the R1300,76 which is not the correct amount, it should be R317.26. I suppose after the credit goes through whenever, that I will be cut off again. Pathetic