YR
Yolanda Roozen-Dekenah
1 reviews | Active since Sept 2020
12 May 2021, 15:46
Multichoice unauthorised debits
I cancelled my DSTV subscription after the 2 year price lock contract had expired toward the end of last year. From February this year, debits keep going off my account, which I keep returning unpaid. The debt collection department keep phoning that I owe R246.13 to Multichoice. I phoned Multichoice Saturday 13 March 2021 at 10:10, spoke to Olwethu, @***, she confirmed that I owe nothing, and my account is Zero. Reference ***6-I18, (Please check your voice records) I am still being harrassed by the debt collectors. on 16-04-2021 I spoke to Zandile from TCR and she promised to escalate the matter, however the phone calls do not stop. And even more annoying is that they put down after 4 seconds. Today I received another SMS that TCR are authorised by Multichoice to debit my account with the outstanding amount, I phoned them again, and was assured that the matter will be escalated, again. I have also sent and e-mail to multichoice, to which I have had no reply. This apparently happens regulary, and people pay these small amounts to stop the harrasment, I am not going to do that. Your programming was becoming dismal with more and more repeats. I was never late with payments in all the years I subscribed! Please sort this out Urgently!
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
12 May 2021, 22:30Hi Yolanda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 May 2021, 22:30
Official
Hi Yolanda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
13 May 2021, 13:14Hi Yolanda,
As per our telephonic conversation, please be advised that the outstanding balance on your account is for the Decoder Insurance.
Your account has an outstanding balance of R246.13.
Kind regards
DStv: Hello Peter Team
As per our telephonic conversation, please be advised that the outstanding balance on your account is for the Decoder Insurance.
Your account has an outstanding balance of R246.13.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 May 2021, 13:14
Official
Hi Yolanda,
As per our telephonic conversation, please be advised that the outstanding balance on your account is for the Decoder Insurance.
Your account has an outstanding balance of R246.13.
Kind regards
DStv: Hello Peter Team
As per our telephonic conversation, please be advised that the outstanding balance on your account is for the Decoder Insurance.
Your account has an outstanding balance of R246.13.
Kind regards
DStv: Hello Peter Team
Best regards,
YR
Yolanda Roozen-Dekenah's updateReviewer Update
13 May 2021, 15:50I spoke to Ntanto today, who informed me that the outstanding amount relates to the insurance premium on the decoders. I cancelled the DSTV subscription on 1 October 2020, and was not told at the time that the insurance needs to be cancelled separately. When I asked why I was not informed of this, I was advised that there is a disclaimer in the contract, so the customer is wrong.
Why would I keep the insurance if I don't have DSTV anymore?
I am confused. When I went into the website to pay off the amount it will not accept my ID or decoder number?! So now what?
I am not at all impressed.
I will pay off the amount R10 per month, if your website allowes me to! What do I do if I can't?! If it means I never watch TV again, I will not Support DSTV ever again. Highly disgusted.
Why would I keep the insurance if I don't have DSTV anymore?
I am confused. When I went into the website to pay off the amount it will not accept my ID or decoder number?! So now what?
I am not at all impressed.
I will pay off the amount R10 per month, if your website allowes me to! What do I do if I can't?! If it means I never watch TV again, I will not Support DSTV ever again. Highly disgusted.
YR
Yolanda Roozen-Dekenah's update13 May 2021, 15:50
Reviewer Update
I spoke to Ntanto today, who informed me that the outstanding amount relates to the insurance premium on the decoders. I cancelled the DSTV subscription on 1 October 2020, and was not told at the time that the insurance needs to be cancelled separately. When I asked why I was not informed of this, I was advised that there is a disclaimer in the contract, so the customer is wrong.
Why would I keep the insurance if I don't have DSTV anymore?
I am confused. When I went into the website to pay off the amount it will not accept my ID or decoder number?! So now what?
I am not at all impressed.
I will pay off the amount R10 per month, if your website allowes me to! What do I do if I can't?! If it means I never watch TV again, I will not Support DSTV ever again. Highly disgusted.
Why would I keep the insurance if I don't have DSTV anymore?
I am confused. When I went into the website to pay off the amount it will not accept my ID or decoder number?! So now what?
I am not at all impressed.
I will pay off the amount R10 per month, if your website allowes me to! What do I do if I can't?! If it means I never watch TV again, I will not Support DSTV ever again. Highly disgusted.