Multichoice Unauthorised Debit
On August 02, an amount of R 8298.35 was removed from my account. I was informed by the Call Centre that this was for an annual payment for my decoders. The amount was both unauthorised and ********** as I have NEVER signed or approved this method of payment - EVER !
I was told that the reversal may take up to 7 working days or I might have to contact my bank ! This is unacceptable - you basically stole R 9000 of my money and I want the refund processed immediately and assurance that this will never happen again.
Your conduct as a service provider is a disgrace.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
04 Aug 2021, 23:02Hi Hilton,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Aug 2021, 23:02
Official
Hi Hilton,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
's updateReviewer Update
05 Aug 2021, 08:17Hi All
Have spoken to my bank this morning and they have managed to reverse the Debit Order so no further action required from your side apart from stopping taking unauthorised funds.
Have spoken to my bank this morning and they have managed to reverse the Debit Order so no further action required from your side apart from stopping taking unauthorised funds.
's update05 Aug 2021, 08:17
Reviewer Update
Hi All
Have spoken to my bank this morning and they have managed to reverse the Debit Order so no further action required from your side apart from stopping taking unauthorised funds.
Have spoken to my bank this morning and they have managed to reverse the Debit Order so no further action required from your side apart from stopping taking unauthorised funds.
DStv (MultiChoice)'s replyOfficial
05 Aug 2021, 20:51Hi Hilton,
AtMultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Kindly be advised that your banking details have been removed from our system.
We confirm that this will not happen again.
Kind regards,
DStv: Hello Peter Team
AtMultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Kindly be advised that your banking details have been removed from our system.
We confirm that this will not happen again.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Aug 2021, 20:51
Official
Hi Hilton,
AtMultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Kindly be advised that your banking details have been removed from our system.
We confirm that this will not happen again.
Kind regards,
DStv: Hello Peter Team
AtMultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Kindly be advised that your banking details have been removed from our system.
We confirm that this will not happen again.
Kind regards,
DStv: Hello Peter Team
Best regards,