Multichoice unable to solve account issue

I reconnected services in September to watch WC Rugby. Since then I have spent over 2 hours on the phone with them to solve account issues. I spoke to about 5 or 6 call center operators and 3 supervisors. On 1 November I called Multichoice to disconnect my services. On 2 November they took R2417,83 from my account. I was billed for November PLUS they still haven't sorted out my account after mailing ALL proof of payment to 4 different people, including 2 supervisors. Every time they either say the payments were now allocated or the matter was escalated to the finance department. During all this time my services were interrupted/disconnected almost every 7 days. Does anybody want to buy a HD PVR and an Explora? Both hardly used!