MULTICHOICE UNABLE TO ASSIST YET AGAIN

Kristel from multichoice rep**** and **** that the issue is resolved. The issue is still not resolved. Again the money has not been paid into my account. They now say that the cheque that they deposited into the bank account has come back on the 15th of January. Today I phoned them and had to hear this. Why could they not phone me and give me the details. What do you call customer service. When the customer need to use their own airtime because of a fault on the side of the service provider. I need answers.. No one can assist me.. An each time they make excuses to keep my mouth shut. Why can they deduct money from my account and not deposit it into the same account, when they have the details. Why cant I speak to someone who can actually assist and I don't have to hold the line for 10min just for the consultant to tell me they cant assist. MULTICHOICE why do you deliver a service when the service is this inadequate??