1 reviews | Active since Jan 2011
Multichoice trying to charge me for service that should have been cancelled
<p>Multichoice was supposed to cut my subscription off on the 4th of April 2016 (as per a SMS they sent me). I intentionally did not pay as we don't watch television anymore. However, they left the service running until the 16th of April and now want to charge me for it. I never used the television or decoder during this time and therefore query this account.</p>
Dear Charl
We are investigating your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Dear Charl
We are investigating your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Dear Charl Cosyn
Apologies for the delayed response. We sorry to hear that you have been charged for days that you haven't requested.
However please note that you must notify us to cancel service on your invoice date, yours being the 1st of the month as we cannot promise that the system will automatically disconnect the service if you didn't pay.
Therefore no subscription reversals are given when you didn't notify us to cancel the service. For more information kindly find this link for our terms and conditions : http://www.dstv.com/topic/terms-and-conditions- ********** 1.
Thank you for taking your time to contact us.
Regards
Elna
Dear Charl Cosyn
Apologies for the delayed response. We sorry to hear that you have been charged for days that you haven't requested.
However please note that you must notify us to cancel service on your invoice date, yours being the 1st of the month as we cannot promise that the system will automatically disconnect the service if you didn't pay.
Therefore no subscription reversals are given when you didn't notify us to cancel the service. For more information kindly find this link for our terms and conditions : http://www.dstv.com/topic/terms-and-conditions- ********** 1.
Thank you for taking your time to contact us.
Regards
Elna