CS
Carli S
1 reviews | Active since Jun 2018
04 Aug 2020, 15:43
Multichoice triple charge for July - NO REFUND YET
Beginning July 2020 I was triple charged by Multichoice. They owe me around R3200.
After numerous phone calls and emails, and empty promises, they still have not refunded me.
What really makes me angry is that they made the mistake, but they put the onus on the customer to correct it, with enormous frustration and no guarantee of a positive outcome. Plus, it is Covid 19, most people are financially struggling, and to just over charge with R3200 can be devastating to a household.
Please, please can somebody help with getting my money back from Multichoice Kind regards Carli Scheepers
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
04 Aug 2020, 16:00Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply04 Aug 2020, 16:00
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
CS
Carli S's updateReviewer Update
12 Aug 2020, 08:39And as expeceted, no refund. Thank you for nothing
Must say, I didn't expect anything less
ENQUIRY REFERENCE NUMBER : ***4
Must say, I didn't expect anything less
ENQUIRY REFERENCE NUMBER : ***4
CS
Carli S's update12 Aug 2020, 08:39
Reviewer Update
And as expeceted, no refund. Thank you for nothing
Must say, I didn't expect anything less
ENQUIRY REFERENCE NUMBER : ***4
Must say, I didn't expect anything less
ENQUIRY REFERENCE NUMBER : ***4