1 reviews | Active since Mar 2014
Multichoice - Top *******
Multichoice has overcharged me almost 50% of a full months subscription and they rebute such claims and don't keep to their promises that a supervisor will contact me. They also refuse to give me their FM's contact details to whom I would like to lay a complaint. They are useless and provide a useless service.
Dear Lilia
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Lilia
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Liliia
Thank you for taking my call today.
The payment date for your DStv account is on the 27th of every month.
According to our records, you were previously subscribed to the Price Lock contract which was cancelled on 12 February 2018. The credit balance of R338.71 that was available on the Price Lock account, was transferred to the normal DStv account.
In the meantime, you were only charged for two insurances from the normal DStv account - R20.00 and R35.00.
Kindly check below on how the Premium service was charged from 12 February to 26 March 2018:
- R381.77 - Premium subscription from 12 to 26 February 2018.
- R41.13 - Access service from 12 February to 26 February 2018.
- R789.00 - Full month's Premium service from 27 February to 26 March 2018.
- R85.00 - Full month's Access service from 27 February to 26 March 2018.
- R35.00 and R20.00 - 2x insurances from 27 February to 26 March 2018.
- R99.00 - ShowMax subscription which has been credited.
In summary, the total balance (R1112.19) billed on 27 February 2018 is valid. Currently, your DStv account reflects a credit balance of R99.00.
Your next payment is R830.00 payable by 27 March 2018.
Feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
Good day Liliia
Thank you for taking my call today.
The payment date for your DStv account is on the 27th of every month.
According to our records, you were previously subscribed to the Price Lock contract which was cancelled on 12 February 2018. The credit balance of R338.71 that was available on the Price Lock account, was transferred to the normal DStv account.
In the meantime, you were only charged for two insurances from the normal DStv account - R20.00 and R35.00.
Kindly check below on how the Premium service was charged from 12 February to 26 March 2018:
- R381.77 - Premium subscription from 12 to 26 February 2018.
- R41.13 - Access service from 12 February to 26 February 2018.
- R789.00 - Full month's Premium service from 27 February to 26 March 2018.
- R85.00 - Full month's Access service from 27 February to 26 March 2018.
- R35.00 and R20.00 - 2x insurances from 27 February to 26 March 2018.
- R99.00 - ShowMax subscription which has been credited.
In summary, the total balance (R1112.19) billed on 27 February 2018 is valid. Currently, your DStv account reflects a credit balance of R99.00.
Your next payment is R830.00 payable by 27 March 2018.
Feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,