1 reviews | Active since Apr 2013
MultiChoice==>took me for a ride
on 29/07/2015 I paid by R100(R1 Credit)account as usual via EFT. On 02.08.15 I got disconnected without any warning message by multichoice and I was told the reason is because my R100 does reflect yet on their side. I spent 17min on my cellphone trying to proof to them that I did pay my account. Eventually I was re-connected. On 07.08.15 I got disconnected again and I spent appr 17 min trying to have reconnected. On 08.08.15 Multichoice did the same thing and I spent 11min calling them to sort out this problem. On 13.08.2015 Multichoice did the same thing and I spent 15 min to sort this out. On 18.08.15 the same thing happened and I spent 17min to sort this again and again. This means I spent about R200 on my cellphone begging Multichoice to re-re-re-re-re-reconnect me when I knew and had provided with proof that my account is not in arrears. I demand be to reimburse for the time when they disconnected me and the Cellphone amount I've spent. This a pathetic service rendering from Multichoice and shame on them ,I can spent my little R99 with a better service provider. I <br>
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the billing on your account explained and adjusted accordingly.
Your service is currently active on the DStv Access Package as requested.
Should you still be experiencing any problems with your viewing, please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the billing on your account explained and adjusted accordingly.
Your service is currently active on the DStv Access Package as requested.
Should you still be experiencing any problems with your viewing, please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert