Multichoice to refund my R569 paid into an inupdated Capitec Registered merchant account, on 24 March 2023

On Wed, 14 Jun at 10:24 AM , DStv Help <***> wrote:ENQUIRY REFERENCE NUMBER : ***9Dear Mr Rudi BrevisThank you for getting in touch with DStv. Please accept our sincere apologies for the delay caused.We have sent an immediate follow up with the finance department and we hoping to receive speedy response.regards
Malefakong Matsitela


On Mon, 12 Jun at 9:41 AM , Rudi Brevis (Merchants) <***> wrote:Good day, dear Malefakong Matsitela
Thank you for your reply.
This means a lot, as I've not had any good, let alone any feedback regarding my query, logged in March 2023.
It is 12 June 2023 today and the Multichoice accounts/ Finance department has not traced who the Nedbank account, I've made a payment of R569 into on 24 March 2023, intended for my March 2023 DsTv account payment.
As per Capitec bank, the transaction Query has to be taken further with Multichoice SA, as their accounts/ Finance department, is the division of Multichoice, that provided the banking details to the bank, that is loaded on the Capitec bank mobile app, listed/ registered as a Multichoice SA merchant.
Very strange to me, that they are, conveniently, not even close to getting the facts, on who this Nedbank account holder is, who has provided his/her personal banking details to the Capitec bank, posing as Multichoice SA.
Is that só abnormally normal, that the Finance team, really needs till today, 2 months plus 11 days and still cannot pin-point, or realize, how I have managed to pay R569 into a (incorrect)-registered Capitec Banking account, known as Multichoice SA and Multichoice not in receipt of my March 2023 payment, that was due on 27 March 2023, still not received for my DsTv account, till today.
What are they investigating and for starters, have they questioned and investigated, who provided the banking details to the Capitec officials, when it was loaded for the Capitec mobile app.
And who, or which company, posing as Multichoice SA with the Nedbank banking account belongs to, so they conveniently cannot get to the bottom of this, what appears to me as a *****ulent activity and concern I personally have, with this issue.
It's very strange to me, that conveniently for them, not know how, to investigate, their internal processes and procedures are setup, to trace the guilty party in this matter and cannot refund my R569 to me.
NB:I had to pay extra money end of April, to cover the March 2023 = R569, that Multichoice has claimed, not received, which caused my DsTv account to be cut for April 2023 complete month, due to 'no payment'.Together with the April 2023 instalment to restore my account to normal.

| Rudi Brevis (MEA)
Service Desk Analyst
|
m. 0 | t. +***1
email. ***
|
dimensiondata.com
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From: Rudi Brevis <***>
Sent: 11 June 2023 21:59
To: DStv Help <***>
Subject: Re: Re: Email Received - Re: Email Received - [EXTERNAL] I am sharing 'Payment Notification' with you - Ref ***3 - Ref ***7 Good Malefakong Matsitela

Thank you for your reply.

This means a lot, as I've not had any good, nor any feedback regarding my query, logged in March 2023.

It is 11 June 2023 today and your accounts/ Finance department has not traced who the Nedbank account I've made a payment of R569 into on 24 March 2023.

As per Capitec bank, the transaction has to be taken further with Multichoice SA, as their accounts/ Finance department, was the division of Multichoice, that provided the banking details to the bank, that is loaded on the Capitec bank mobile app, listed/ registered as a Multichoice SA merchant.

Very strange to me, that they are, conveniently, not even close to getting the facts, on who this Nedbank account holder is, who has provided his personal banking details to the Capitec bank, posing as Multichoice SA.Is that só abnormally normal, that the Finance team, really needs till today, 2 months plus 11 days and still cannot pin-point, or reallize, how I've managed to pay R569 into a registered Capitec Banking account, known as Multichoice SA and Multichoice not in receipt of my monthly payment, that was due on 27 March 2023, still not received for my DsTv account, till today.

What are they investigating and for starters, have they questioned and investigated, who provided the banking details to the Capitec officials, when it was loaded for the Capitec mobile app.

And who, or which company, posing as Multichoice SA with the Nedbank banking account belongs to, so they conveniently cannot get to the bottom of this,what appears to me as a *****ulent activity and concern I personally have.

It's very strange to me, that they convenient for them, not know how, to investigate, their internal processes and procedures are setup, to get to the guilty party in this matter.Get Outlook for AndroidFrom: DStv Help <***>
Sent: Sunday, June 11, 2023 2:46:17 PM
To: Rudi Brevis <***>
Subject: Re: Re: Email Received - Re: Email Received - [EXTERNAL] I am sharing 'Payment Notification' with you - Ref ***3 - Ref ***7 ENQUIRY REFERENCE NUMBER : ***9Dear Mr Rudi Brevis
Thank you for getting in touch with DStv.

Kindly be advised we still awaiting feedback from the Finance department. We will respond back when we receive feedback.
We sincerely apologies for the inconvenience caused.
Should you need any further assistance ,please feel free to contact us at anytime.

regards
Malefakong Matsitela

On Tue, 6 Jun at 8:25 AM , DStv Help <***> wrote:ENQUIRY REFERENCE NUMBER : ***7Dear Mr Rudi BrevisThank you for getting in touch with DStv.
Kindly be advised we have requested assistance from central finance to assist with the pending R 569.00 payment dated 24 March 2023.We will respond back to you immediately when we get the feedback.

We sincerely apologies for the inconvenience caused.
Should you need any further assistance ,please feel free to contact us at anytime.

regards
Malefakong Matsitela

On Mon, 12 Jun at 9:41 AM , Rudi Brevis (Merchants) <***> wrote:Good day, dear Malefakong Matsitela
Thank you for your reply.
This means a lot, as I've not had any good, let alone any feedback regarding my query, logged in March 2023.
It is 12 June 2023 today and the Multichoice accounts/ Finance department has not traced who the Nedbank account, I've made a payment of R569 into on 24 March 2023, intended for my March 2023 DsTv account payment.
As per Capitec bank, the transaction Query has to be taken further with Multichoice SA, as their accounts/ Finance department, is the division of Multichoice, that provided the banking details to the bank, that is loaded on the Capitec bank mobile app, listed/ registered as a Multichoice SA merchant.
Very strange to me, that they are, conveniently, not even close to getting the facts, on who this Nedbank account holder is, who has provided his/her personal banking details to the Capitec bank, posing as Multichoice SA.
Is that só abnormally normal, that the Finance team, really needs till today, 2 months plus 11 days and still cannot pin-point, or realize, how I have managed to pay R569 into a (incorrect)-registered Capitec Banking account, known as Multichoice SA and Multichoice not in receipt of my March 2023 payment, that was due on 27 March 2023, still not received for my DsTv account, till today.
What are they investigating and for starters, have they questioned and investigated, who provided the banking details to the Capitec officials, when it was loaded for the Capitec mobile app.
And who, or which company, posing as Multichoice SA with the Nedbank banking account belongs to, so they conveniently cannot get to the bottom of this, what appears to me as a *****ulent activity and concern I personally have, with this issue.
It's very strange to me, that conveniently for them, not know how, to investigate, their internal processes and procedures are setup, to trace the guilty party in this matter and cannot refund my R569 to me.
NB:I had to pay extra money end of April, to cover the March 2023 = R569, that Multichoice has claimed, not received, which caused my DsTv account to be cut for April 2023 complete month, due to 'no payment'.Together with the April 2023 instalment to restore my account to normal.

| Rudi Brevis (MEA)
Service Desk Analyst
|
m. 0 | t. +***1
email. ***
|
dimensiondata.com
| | |
|
| |
From: Rudi Brevis <***>
Sent: 11 June 2023 21:59
To: DStv Help <***>
Subject: Re: Re: Email Received - Re: Email Received - [EXTERNAL] I am sharing 'Payment Notification' with you - Ref ***3 - Ref ***7 Good Malefakong Matsitela

Thank you for your reply.

This means a lot, as I've not had any good, nor any feedback regarding my query, logged in March 2023.

It is 11 June 2023 today and your accounts/ Finance department has not traced who the Nedbank account I've made a payment of R569 into on 24 March 2023.

As per Capitec bank, the transaction has to be taken further with Multichoice SA, as their accounts/ Finance department, was the division of Multichoice, that provided the banking details to the bank, that is loaded on the Capitec bank mobile app, listed/ registered as a Multichoice SA merchant.

Very strange to me, that they are, conveniently, not even close to getting the facts, on who this Nedbank account holder is, who has provided his personal banking details to the Capitec bank, posing as Multichoice SA.Is that só abnormally normal, that the Finance team, really needs till today, 2 months plus 11 days and still cannot pin-point, or reallize, how I've managed to pay R569 into a registered Capitec Banking account, known as Multichoice SA and Multichoice not in receipt of my monthly payment, that was due on 27 March 2023, still not received for my DsTv account, till today.

What are they investigating and for starters, have they questioned and investigated, who provided the banking details to the Capitec officials, when it was loaded for the Capitec mobile app.

And who, or which company, posing as Multichoice SA with the Nedbank banking account belongs to, so they conveniently cannot get to the bottom of this,what appears to me as a *****ulent activity and concern I personally have.

It's very strange to me, that they convenient for them, not know how, to investigate, their internal processes and procedures are setup, to get to the guilty party in this matter.Get Outlook for AndroidFrom: DStv Help <***>
Sent: Sunday, June 11, 2023 2:46:17 PM
To: Rudi Brevis <***>
Subject: Re: Re: Email Received - Re: Email Received - [EXTERNAL] I am sharing 'Payment Notification' with you - Ref ***3 - Ref ***7 ENQUIRY REFERENCE NUMBER : ***9Dear Mr Rudi Brevis
Thank you for getting in touch with DStv.

Kindly be advised we still awaiting feedback from the Finance department. We will respond back when we receive feedback.
We sincerely apologies for the inconvenience caused.
Should you need any further assistance ,please feel free to contact us at anytime.

regards
Malefakong Matsitela

On Tue, 6 Jun at 8:25 AM , DStv Help <***> wrote:ENQUIRY REFERENCE NUMBER : ***7Dear Mr Rudi BrevisThank you for getting in touch with DStv.
Kindly be advised we have requested assistance from central finance to assist with the pending R 569.00 payment dated 24 March 2023.We will respond back to you immediately when we get the feedback.

We sincerely apologies for the inconvenience caused.
Should you need any further assistance ,please feel free to contact us at anytime.

regards
Malefakong Matsitela


On Sun, 4 Jun at 8:15 PM , Rudi Brevis (Merchants) <***> wrote:Multichoice to refund my R569 paid into an inupdated Capitec Registered merchant account, on 24 March 2023HP Logo Write a review Rudi B 4 reviews | Active since Jan 2023 16 May 2023, 19:46 Multichoice must Refund my payment, to the Incorrect Multichoice account I've made a payment of R569 on 24 March 2023, on my Capitec mobile app, to the registered merchant, Multichoice-dsTv account, successfully actioned and have received the transaction confirmation advice, also sent to Multichoice-DsTv ***********, to notify them of it. Multichoice cut my DsTv account and inconvenienced me, claiming that they have not received my due payment on 24 March 2023, due on 27 March 2023, till today, they claim that no payment was received from me. I was forced to make payments, to settle my April 2023 installment, including the amount, which they claimed not receiving from me, made on 24 March 2023. That was extra money from me, that I did not plan for. Till today, I've queried my payment made on 24 March 2023 and want it refunded to me, by all means. I've contacted Capitec and logged a call, to query, who/ which account I've paid R569 into, on 24 March 2023 and they've done there research and investigations into the matter and their feedback was, for me to contact Multichoice-DsTv, to get my monney back from them, as their registered merchant's account details, are provided to Capitec, by the Multichoice accounts department, which in this case, was incorrect. The account that I've transferred the money to, is a Nedbank account and Multichoice, claims that it is not theirs and did not receive my due payment on 24 March 2023. Kindly look into this... See the email trail, of the difficult situation I am facing. If you could, kindly assist.? I want a refund of the the amount R569, paid to that incorrect account. That was loaded as Multichoice SA on the Capitec app, as a registered merchant. Cell#: ********** 12:10 PM yes please Query the below:? 12:11 PM please wait 12:12 PM Okay no problem 12:12 PM Whose account does the following details belong to: belong to 12:15 PM please allow me to attach a pdf received from Capitec bank.? 12:17 PM Kindly tap on the buttons below to upload the required documents👇: Note: Each file should not exceed 2MB. Only JPG, PNG and PDF files are allowed. Upload Image Upload PDF 12:17 PM Upload Successful for "Payment Notification (1).pdf" Open Link Multichoice continuously denied my payment made on 24 March 2023 12:18 PM Thank you😊 please hold.......hold 12:19 PM I had to pay again, all outstanding amounts on 26 April 2023 which forced me to make those 2x payments, as you've noted. TheY! actually request that I pay more, because they don't care about their loyal customers. 12:21 PM Kindly advise, who the Nedbank account belongs to and if, it was ever, a Multichoice account on the Capitec app, ever. NB: On the Banking app, it is registered as a Multichoice account. are you still with me.? 12:23 PM Yes, I am looking at your account's financial transaction to confirm if the payment reflect Rudi 12:24 PM just so you know, they've never received it, hence I'm asking that you enquire whose Nedbank account I've made that payment to, as I've enquired with the Capitec bank Client Care, too. 12:26 PM Dear Sir/Madam Electronic Funds Transfer Notification Please note that we received instructions to transfer funds to the following account. The details are as follows: Account Details Important Notice If the transfer was made BEFORE 02:00 PM, Monday to Friday, the money should reflect in the account the following day. If the transfer was made AFTER 02:00 PM, Monday to Friday, the money should reflect in the account within 2 days. The cut-off time on Saturdays is 09:00 AM. If the transfer was made on a Sunday or a public holiday, it should reflect in the account within 2 days. This is a notification that we received instruction to effect the transfer and not a representation of any kind or guarantee that the amount has in fact been transferred or shall be available on the account. The processing of the transfer may be delayed which may impact on the timing of availability of the funds. Notification Number 6F10081C-A530-477A-B**********AC1F839E Transfer Date 24/03/2023 Account Number ********** Bank Name NEDBANK Account Type Current Amount 569 Description CAPITEC **********7 Beneficiary MultiChoice SA Report review RB Rudi B: 28 Apr 2023, 12:43 When making payment you also use the customer number linked to the account. 12:31 PM yes, I do always See: Dear Sir/Madam Electronic Funds Transfer Notification Please note that we received instructions to transfer funds to the following account. The details are as follows: Account Details Important Notice If the transfer was made BEFORE 02:00 PM, Monday to Friday, the money should reflect in the account the following day. If the transfer was made AFTER 02:00 PM, Monday to Friday, the money should reflect in the account within 2 days. The cut-off time on Saturdays is 09:00 AM. If the transfer was made on a Sunday or a public holiday, it should reflect in the account within 2 days. This is a notification that we received instruction to effect the transfer and not a representation of any kind or guarantee that the amount has in fact been transferred or shall be available on the account. The processing of the transfer may be delayed which may impact on the timing of availability of the funds. Notification Number 6F10081C-A530-477A-B**********AC1F839E Transfer Date 24/03/2023 Account Number 12367 12:32 PM Okay this payment does not reflect in your account. 12:34 PM Exactly, thanks for checking Please escalate, which account that is for, under Multichoice 12:37 PM I am going to send to a team that deals with these payments so that it get allocated correctly. 12:37 PM ph please oh 12:37 PM Rudi Brevis DStv Help Find Proof of Payment directly from Capitec bank. Please advise what the problem is.? 12:40 PM You see, the Nedbank account, as per your colleagues, does not belong to Multichoice/ DsTv and nevewr was. 12:41 PM I'm believing that this was a *****ulent transaction, where I've paid the Multichoice payment into. the Nedbank account. Business reply DStv (MultiChoice)'s reply: 28 Apr 2023, 12:45 Hi Rudi, We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. Kind regards, DStv: Hello Peter Team RB Rudi B: 28 Apr 2023, 12:48 This is a Capitec "Registered" account, supposed to be for Multichoice. DsTv insists that they have not received my payment made on 24 March 2023 RB Rudi B: 28 Apr 2023, 12:51 indly be advised that it would be wise for us to wait for feedback from the finance department. The proof of payment you provided is sufficient. We should be able to track it and advise accurately. I do not want to give you false information after the service you have received. 12:44 PM Thank you ma'am. I do appreciate that excellence, you are displaying on the matter. Kindly allow, one of your honest and tactful managers to contact me on one of my numbers.? Please confirm your number. 12:48 PM ********** / ********** RB Rudi B: 28 Apr 2023, 12:53 Alright, I will inform my team leader to reach to you and as soon I have feedback about the decoders and proof of payment I will send email to *********** 12:52 PM RB Rudi B: 28 Apr 2023, 13:00 Alright, I will inform my team leader to reach to you and as soon I have feedback about the decoders and proof of payment I will send email to *********** 12:52 PM Ok 12:54 PM I literally paid all amounts that was reflecting on my app, which means, that I do not owe anyting for March / april and May. 12:56 PM Thank you for contacting Live Chat. If that's all for today, have a great day further. 12:56 PM Please get back to me, with the findings. around this matter. 12:56 PM No problem, I will do so. 12:57 PM Thank you ma'am RB Rudi B: 28 Apr 2023, 14:09 This is the banking details, the amount R569 was paid into, which needs the Capitec Client care, to investigate, to enable them, to refund the money to me. NB: Dear Sir/Madam Electronic Funds Transfer Notification Please note that we received instructions to transfer funds to the following account. The details are as follows: Account Details Important Notice If the transfer was made BEFORE 02:00 PM, Monday to Friday, the money should reflect in the account the following day. If the transfer was made AFTER 02:00 PM, Monday to Friday, the money should reflect in the account within 2 days. The cut-off time on Saturdays is 09:00 AM. If the transfer was made on a Sunday or a public holiday, it should reflect in the account within 2 days. This is a notification that we received instruction to effect the transfer and not a representation of any kind or guarantee that the amount has in fact been transferred or shall be available on the account. The processing of the transfer may be delayed which may impact on the timing of availability of the funds. Notification Number 6F10081C-A530-477A-B**********AC1F839E Transfer Date 24/03/2023 Account Number ********** Bank Name NEDBANK Account Type Current Amount 569 Description CAPITEC **********7 Beneficiary MultiChoice SA RB Rudi B: 28 Apr 2023, 14:13 R569 Capitec PaymentNotification- 24-03-2023.pdf 102.11 KB R598.13 - Capitec PaymentNotification- 26-04-2023.pdf 45.08 KB R469.79 Capitec PaymentNotification- 26-04-2023.pdf 45.89 KB RB Rudi B: 28 Apr 2023, 21:52 Kindly, try to establish, why Capitec bank has a registered Multichoice account for payments to a Nedbank account, which Multichoice do not receive funds from. It does blow my mind that this incident screams *****ulent to me. RB Rudi B: 29 Apr 2023, 07:02 The incorrect devices are active, again, still. The below decoders were always working fine. Please reconnect only the following: Main viewS/n: A**********86 - Smart card: ********** Xtraview: A**********81 - Smart card: ********** Is your team doing this uncalled for mistake on purpose.? RB Rudi B: 29 Apr 2023, 07:08 Please provide some information on the Capitec Registered Multichoice Nedbank account, that I've paid R569, to pay my DsTv premium. Who received that payment and how did Multichoice not receive my payment, conveniently.? RB Rudi B: 01 May 2023, 10:46 May I have information on the above.? RB Rudi B: 04 May 2023, 10:35 May I have details of the the Nedbank account (as mentioned above), I've paid money to on 24 March 2023, to pay my Multichoice DsTv bill. Who does this account belong to and why is it listed on the Capitec bank app, as a Registered account, under the Multichoice DsTv company. NB: I was still not refunded with that money. I've made all payments, including the March 2023 payment on 26 April 2023, to cover, the amount that they've stated, they did not receive. Which Multichoice DsTv insists that they've not receive and does not reflect on my Multichoice DsTv account.? I'd like to escalate the matter, for a valid answer.? As this is very suspicious and un-called for, as a good paying customer. Kindly assist.? Thank you RB Rudi B: 04 May 2023, 12:44 Kindly see CAPITEC: Ref: Incident# **********88 RB Rudi B: 06 May 2023, 07:06 Good morning Capitec Bank Assistant 👋 Hi there. Welcome to our simpler way to get the answers you're looking for 😀 Tap the Main Menu button below to get started 👇😨 Capitec Bank Assistant Sorry, I am not able to understand. Welcome to our simpler way to get the answers you're looking for 😀 Tap the Main Menu button below to get started 👇 May i speak to an agent.? Capitec Bank Assistant Well this is embarrassing 😬, I still don't understand. Let me put you through to one of my human friends. Agent Human friend, please Stewart Good day, you are through to Stewart. How can I assist? Product Hub Hi stewart Stewart Good day, you are through to Stewart. How can I assist? Please assist with a progress update.? Re: incident **********88 Please provide a progress update.? Stewart Alright. Ill check the incident now. Thank you Stewart Was the payment made to the wrong account? Yes. It was. Unfortunately. Due to Capitec app unupdated registered multichoice derails. Details Stewart Alright. I can see the incident has been logged on the 28/04/2023 and feedback can take between 7-14 calendar days or more depending how fast the external bank responds to us. 8th day today.? Stewart Correct yes. Kindly assist, with, why The registered account for Multichoice has/ had the incorrect account ddtails.? In the first place. Stewart You would need to take that up directly with multi choice as they the merchant that presents Capitec bank with the information. With an Nedbank that never belonged to Multichoice before.? Stewart You would need to take that up directly with multi choice as they the merchant that presents Capitec bank with the information. A Nedbank account which Multichoice do not know of and has not received my payment made on 24 March 2023, til today. Stewart Alright. Like I advise the details that are on the app are the details that the merchant presents directly to Capitec bank. Sorry! This message type is currently not supported. Thank you RB Rudi B: 06 May 2023, 07:18 NB: Stewart You would need to take that up directly with multi choice as they are the merchant that presents Capitec bank with the information. With a Nedbank account details that never belonged to Multichoice, ever.? Stewart You would need to take that up directly with multi choice as they the're merchant that presents Capitec bank with the information. A Nedbank account which Multichoice do not know of and has not received my payment made on 24 March 2023, till today. Stewart Alright. Like I advise the details that are on the app are the details that the merchant presents directly to Capitec bank. RB Rudi B: 06 May 2023, 07:31 Why would Multichoice, present a banking account details, that Multichoice cannot receive payments into, from customers. That is very odd, from my point of view and spells *****ulent.! As per Multichoice, they've not received my payment, made on 24 March 2023, amount= R569. Not reflecting on my Multichoice account statement for Marrch/ April. Because they've claimed that it was never received, I have paid again, for all outstanding moneys, end of April 2023, to cover March 2023 payment, Multichoice claimed not received. NB: My query is with the refund of my 24 March 2023 payment, that was paid into the Nebank account, that was loaded on the Capitec app facility, under Multichoice merchant. Kindly assist i getting to the bottom of this, please.? RB Rudi B: 10 May 2023, 22:04 I've had no feedback from DsTv and Capitec bank as yet. Capitec is investigating the transaction of 24 March 2023, still and advised me, in the mean time, to query from DsTv accounts, as to why, Capitec bank has the incorrect account details for customer payments made to Multichoice, as per below conversation...with the Whatsapp Client Care agent, Stewart, see below: [05/06, 06:47] 😘⚽ŔūđƁůôÿ 🤩⚽: Kindly assist, with, why The registered account for Multichoice has/ had the incorrect account ddtails.? [05/06, 06:47] 😘⚽ŔūđƁůôÿ 🤩⚽: In the first place. [05/06, 06:48] Capitec: *Stewart* You would need to take that up directly with multi choice as they the merchant that presents Capitec bank with the information. [05/06, 06:48] 😘⚽ŔūđƁůôÿ 🤩⚽: With an Nedbank that never belonged to Multichoice before.? [05/06, 06:50] Capitec: *Stewart* You would need to take that up directly with multi choice as they the merchant that presents Capitec bank with the information. [05/06, 06:51] 😘⚽ŔūđƁůôÿ 🤩⚽: A Nedbank account which Multichoice do not know of and has not received my payment made on 24 March 2023, til today. [05/06, 06:52] Capitec: *Stewart* Alright. Like I advise the details that are on the app are the details that the merchant presents directly to Capitec bank. RB Rudi B: 10 May 2023, 22:55 Kindly look into this.? RB Rudi B: 16 May 2023, 00:50 [05/16, 00:21] Capitec: *Njabuliso* Hello, this is Njabu. Thank you for contacting Capitec bank, who am I chatting to and how may I assist you today? [05/16, 00:22] 😘⚽ŔūđƁůôÿ 🤩⚽: Ref# **********88 Hi Njabo [05/16, 00:22] 😘⚽ŔūđƁůôÿ 🤩⚽: Kindly provide a recent progess update.? [05/16, 00:23] 😘⚽ŔūđƁůôÿ 🤩⚽: My name is Rudi Brevis [05/16, 00:23] Capitec: *Njabuliso* I will check for you Rudi [05/16, 00:24] 😘⚽ŔūđƁůôÿ 🤩⚽: Are you able to assist.? [05/16, 00:24] 😘⚽ŔūđƁůôÿ 🤩⚽: Thank you Njabo [05/16, 00:30] Capitec: *Njabuliso* Feedback is as below and was shared on your email [05/16, 00:30] Capitec: *Njabuliso* Good day, I called you on ********** but there was no answer. We have received communication that DSTV is in the process of allocating the payment on their end. Feedback will be provided directly from them. Should you require any further assistance on our end, you may send us a new email at *********** or by contacting our 24hr Client Care line on **********. [05/16, 00:30] Capitec: *Njabuliso* The incident has been closed. Did you not receive feedback from DSTV? [05/16, 00:32] 😘⚽ŔūđƁůôÿ 🤩⚽: Njabu.. no. How'd they tdy to contact me, when they have both my numbers. 1. ********** 2. ********** [05/16, 00:33] 😘⚽ŔūđƁůôÿ 🤩⚽: I did not receive a call from any DsTv agent/ consultant. [05/16, 00:34] Capitec: *Njabuliso* That I cannot verify. However what I can do0 is maye to relog this for you and include bothe your contact numbers [05/16, 00:35] 😘⚽ŔūđƁůôÿ 🤩⚽: Could you manage, to locate, who the Nedbank account belong to.? [05/16, 00:36] Capitec: *Njabuliso* That information I cannot provide [05/16, 00:37] 😘⚽ŔūđƁůôÿ 🤩⚽: I need them, to refund the cash to me, as I had to pay extra, to cover the money, for March 2023, they I paid into an/ the incorrect account.? [05/16, 00:38] Capitec: *Njabuliso* Okay, we can only do a recall request on our end [05/16, 00:38] Capitec: *Njabuliso* Please note that with recalls to external banks, the refund is not guaranteed as it is a permission-based process. We will be charging you a fee of R160.00 irrespective of whether the recall is successful or not. Feedback will be provided after 7 - 14 calendar days or more depending on when the external bank responds to us. If it was an immediate payment, we do not recall. [05/16, 00:39] 😘⚽ŔūđƁůôÿ 🤩⚽: So? [05/16, 00:40] 😘⚽ŔūđƁůôÿ 🤩⚽: Will DsTv refund me.? [05/16, 00:41] 😘⚽ŔūđƁůôÿ 🤩⚽: What will they do. Regarding that/ their Nedbank account.? [05/16, 00:41] 😘⚽ŔūđƁůôÿ 🤩⚽: What was ttheir reply, on the query.? [05/16, 00:44] 😘⚽ŔūđƁůôÿ 🤩⚽: As i believe, that DsTv provided Capitec with the incorrect banking details, initially. For the loading of the registered merchant on Capitec app. [05/16, 00:45] Capitec: *Njabuliso* Th process is as mentioned above [05/16, 00:45] 😘⚽ŔūđƁůôÿ 🤩⚽: Kindly advise.? [05/16, 00:45] 😘⚽ŔūđƁůôÿ 🤩⚽: What was their reply, on the query.? [05/16, 00:45] Capitec: *Njabuliso* I have already provided the recall process. Please read it [05/16, 00:46] Capitec: *Njabuliso* I stated the response on the query that DSTV was supposed to call you [05/16, 00:46] Capitec: *Njabuliso* Then you wanted a refund and I stated a recall process that we can follow [05/16, 00:46] 😘⚽ŔūđƁůôÿ 🤩⚽: They didn't. RB Rudi B: 16 May 2023, 00:57 I've not received any call from Multichoice-DsTv and would apprecciate my cash, R569 refunded to me and not allocated into my DsTv account, as I had to cover it end of April. NB: I've still not received any knowledge on who the incorrect bank account belong to and if the transaction was a case of a *****ulent activity. RB Rudi B: 16 May 2023, 10:18 a few seconds ago 😄 Hello I am TUMI the DStv Chatbot! You can ask me a question or choose an option below. Remember to always SIGN IN at the top right of the main page. an hour ago Hello 9:32 AM 😄 Hello! I'm TUMI, your friendly DStv virtual assistant. Select what I can help you with today! 9:32 AM Hi Tumi 9:32 AM 😄 Hello! I'm TUMI, your friendly DStv virtual assistant. Select what I can help you with today! 9:32 AM Hi Tumi 9:33 AM 😄 Hello! I'm TUMI, your friendly DStv virtual assistant. Select what I can help you with today! 9:33 AM Pleae assist with my Question 9:33 AM Sorry, I can't. Let's begin this conversation again? 9:33 AM Hmn 9:33 AM You know I'm always smiling. What can I do for you? 9:33 AM I'd like to know, when I'll get my refund and don't want my R569 amount paid into thr wrong account on 24 March 2023 9:34 AM I hear you but your query is a bit too long to handle all at once. To begin, please select one of the following option(s) or ask me your query in simpler words 👇 Refunds Add Showmax to BiIl 9:34 AM Refunds 9:35 AM Click the button below to chat with one of our agents👇 Speak with an Agent 9:35 AM Speak with an Agent 9:35 AM 😄 Hello! I'm TUMI, your friendly DStv virtual assistant. Select what I can help you with today! 9:35 AM Refunds 9:36 AM Click the button below to chat with one of our agents👇 Speak with an Agent 9:36 AM Speak with an Agent 9:36 AM 😄 Hello! I'm TUMI, your friendly DStv virtual assistant. Select what I can help you with today! 9:36 AM Refunds 9:36 AM Click the button below to chat with one of our agents👇 Speak with an Agent 9:36 AM Speak with an Agent 9:37 AM 😄 Hello! I'm TUMI, your friendly DStv virtual assistant. Select what I can help you with today! 9:37 AM Check Balance 9:37 AM One moment, while I get your balance and customer number. Your account balance: R687.50 is due by 27 May 2023. Customer Number: **********7 Pay Now ↗ 9:37 AM NO 9:37 AM Thats not enough information for me. Could you describe your issue a bit so that I can help you? 9:37 AM My Query for my Refund.? 9:38 AM Click the button below to chat with one of our agents👇 Speak with an Agent 9:38 AM Speak with an Agent 9:38 AM I need a few details before transferring you to an agent! Please click the button below to continue. 9:38 AM Continue 9:38 AM Please fill out the details below and click Send 👇 Click here to select a query Who is the registered Account Holder Sent 9:38 AM Alright. Please give us a moment while one of my team members steps in... 9:38 AM Ok 9:38 AM Euticah . has entered the conversation Hi, you are through to Euticah and I will be assisting you 9:39 AM Hi Euticah Name: Rudi Brevis ID: **********087 Address: 04 ArlbergAve Eldoradopark Cell: ********** Email: *********** 9:39 AM One moment please 9:40 AM If you can, kindly see my account and what my Query is, of a Payment R569, made on 24 March 2023, via my Banking app, which Multichoice claimed they've not receive, till today. 9:41 AM Yes we have not received it, do you have the proof of payment? 9:43 AM I've contacted my bank, they've done investigation on the matter and feedback with details, that the merchant, which is Multicjoice, should be refunding my money, as they are supposed to refund me. please allow me to add an attachmnt 9:44 AM Kindly tap on the buttons below to upload the required documents👇: Note: Each file should not exceed 2MB. Only JPG, PNG and PDF files are allowed. Upload Image Upload PDF 9:44 AM Please understand, that this is not a new issue, hence I've asked, that you look into my account, to see the history, since March 2023 Upload Successful for "R569 Capitec PaymentNotification- 24-03-2023.pdf" Open Link 9:46 AM One moment please 9:48 AM Ok. Thank yyou 9:49 AM The account paid into, the one showing on the proof of payment, Nedbank ********** is not our account number, so the payment was not made to DStv 9:52 AM Exactly NB: My chat with the Bank agent.... Hi Njabo [05/16, 00:22] 😘⚽ŔūđƁůôÿ 🤩⚽: Kindly provide a recent progess update.? [05/16, 00:23] 😘⚽ŔūđƁůôÿ 🤩⚽: My name is Rudi Brevis [05/16, 00:23] Capitec: *Njabuliso* I will check for you Rudi [05/16, 00:24] 😘⚽ŔūđƁůôÿ 🤩⚽: Are you able to assist.? [05/16, 00:24] 😘⚽ŔūđƁůôÿ 🤩⚽: Thank you Njabo [05/16, 00:30] Capitec: *Njabuliso* Feedback is as below and was shared on your email [05/16, 00:30] Capitec: *Njabuliso* Good day, I called you on ********** but there was no answer. We have received communication that DSTV is in the process of allocating the payment on their end. Feedback will be provided directly from them. Should you require any further assistance on our end, you may send us a new email at *********** or by contacting our 24hr Client Care line on **********. [05/16, 00:30] Capitec: *Njabuliso* The incident has been closed. Did you not receive feedback from DSTV? [05/16, 00:32] 😘⚽ŔūđƁůôÿ 🤩⚽: Njabu.. no. How'd they tdy to contact me, when they have both my numbers. 1. ******** 9:54 AM we can not refund an funds we do not have 9:54 AM Have you manged, to access my account and all the time I've been Querying, since my 24 March 2023 Payment. That I understand But the problem comes in 9:56 AM Yes, I am on your account, however as your did not pay us, the previous reconnections were not meant to be done 9:57 AM when the Bank receives incorrect Banking details, from the Merchant (Multichoice) 9:57 AM You paid an incorrect account,you can contact your bank to see if they can assist with tracing which account, however its not DStv 9:57 AM I've conrtacted the bank and I had to pay extra money, end of April, to cover for March and April, to get my connections restored 9:59 AM we can not provide incorrect details, we have per approved details loaded for Capitec 9:59 AM are you trained, as I think you are taking chances 9:59 AM why would I do such? I am advising you that you did not pay DStv based on the proof of payment you sent 10:01 AM You are obviously not reading the viewpoints of the Multichoice Hello Peter Team comments, hence you are giving me So, what are you looking at. 10:01 AM Ok 10:01 AM which month are we in now.? can you confirm, taht you know what you are doing.? You say, I haven't paid and my reconnections are incorrect.? I are proving, that you don't know what you are looking at. I am offended. 10:03 AM I would like for you to have a look at my specific, account Query and what trouble I've been through, with the payment made on 24 March 2023, which eneded in it, being the incorrect bank account. as per DsTv and Capitec Bank So! 10:05 AM make yourself ***********, to not read through the previous comments, thoroughly and then provide incorrect information. 10:06 AM I have advised you that you paid a wrong account, not a DStv account, which is why the payment is not reflecting on our end and currecntly R 687.50 is required to reconnect your services. and refund is not possible as we do not have the R569 on our end RB Rudi B: 16 May 2023, 11:55 Kindly assist in this matter.? RB Rudi B: 16 May 2023, 12:07 I still cannot get the information, on who the mentioned incorrect Banking account belong to, to verify, if the information provided to Capitec bank, was indeed, Multichoice, or *****ulent act, by someone within the business. I don't know, what to call it anymore. Please assist.? I want my R569 paid into the below Nedbank account, as loaded under Multichoice SA, on the Capitec Bank App. Dear Sir/Madam Electronic Funds Transfer Notification Please note that we received instructions to transfer funds to the following account. The details Notification Number 6F10081C-A530-477A-B**********AC1F839E Transfer Date 24/03/2023 Account Number ********** Bank Name NEDBANK Account Type Current Amount 569 Description CAPITEC **********7 Beneficiary MultiChoice SA RB Rudi B: 16 May 2023, 12:13 Capitec Bank states that Multichoice should refund my money Multichoice states that they don't do Refunds, "when money was not received. Yet, Capitec states that the merchant who provided the banking details for the Capitec app, registered merchant for Multichoice, was provided by the Multichoice accounts department. RB Rudi B: 16 May 2023, 12:15 It's clear that Multichoice, don't want to take responsibility for this and I'm not at all, going to leave tit like that. Hello Peter, please look into this and kindly assist in this matter.? RB Rudi B: 16 May 2023, 16:16 NB: Kindly advise! Why Capitec bank, would send me a Payment advice, when I have not made a payment to Multichoice, 24 March 2023. It might have been the incorrect account, but, the point is, that I made a payment to the Captec merchant, via the Capitec app. I need to get my refund, as I've made an extra payment on 26 April 2023 to DsTv, when I heard that they've not received my payment on 24 March 2023. Please investigate, where whose Nedbank account I've paid R569 into, that was listed on the Capitec app, as a registered merchant, known as Multichoice. Please assist in this matter. I'm thinking that the culprit, who has provided these banking details to the bank, is avoiding me from getting the Nedbank account owner details, to investigate who it is. RB Rudi B: 16 May 2023, 16:17 This is wrong and I want my refund. RB Rudi B: 16 May 2023, 16:20 Hello Peter staff I'm not getting anywhere with these people involved and need your assistance. Kindly assist me in his matter, getting to the true facts about this *****ulent case. and getting my hard earned money, that I cannot throw away, for *****sters to survive on and get away with it.. The Capitec PDF payment advice, as seen below... Dear Sir/Madam Electronic Funds Transfer Notification Please note that we received instructions to transfer funds to the following account. The details are as follows: Account Details Important Notice If the transfer was made BEFORE 02:00 PM, Monday to Friday, the money should reflect in the account the following day. If the transfer was made AFTER 02:00 PM, Monday to Friday, the money should reflect in the account within 2 days. The cut-off time on Saturdays is 09:00 AM. If the transfer was made on a Sunday or a public holiday, it should reflect in the account within 2 days. This is a notification that we received instruction to effect the transfer and not a representation of any kind or guarantee that the amount has in fact been transferred or shall be available on the account. The processing of the transfer may be delayed which may impact on the timing of availability of the funds. Notification Number 6F10081C-A530-477A-B**********AC1F839E Transfer Date 24/03/2023 Account Number ********** Bank Name NEDBANK Account Type Current Amount 569 Description CAPITEC **********7 Beneficiary MultiChoice SA DStv (MultiChoice)'s reply: 16 May 2023, 19:52 Hi Rudi, We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. Kind regards, DStv: Hello Peter Team Rudi B: 16 May 2023, 20:02 Hello Peter, Please Help.? Rudi B: 17 May 2023, 13:58 Please establish, who the nedbank account belong to. That is where the answer is, to solve this transaction, that appears *****ulent, from my end. Rudi B: 17 May 2023, 14:00 Hence Multichoice have no answer and not taking responsibility. Rudi B: 17 May 2023, 18:53 NB After my advanced payment made on 24 March 2023, of my monthly due amount, only due on 27 March 2023, my DsTv account was cancelled and could not view my channels as per normal. I was so annoyed with the treatment from the DsTv telephonic conversations with the Call centre and online chat consultants, who did not and cannof assist me. Even after I've emailed and also attached the valid Capitec Banking Proof of payment.PdF document. They were respectfully disrespectful and could not assist with my query, as well as I've deserved it to. Kindly advise on a progress update on the refund of my R569. Rudi B: 17 May 2023, 18:57 I don't need it to be allocated into be DsTv account, but want a refund into my Banking account, it was paid from. Thank you Rudi B: 18 May 2023, 16:32 Good day DStv: Hello Peter Team Kindly provide some progress feedback.? Thank you Rudi B: 19 May 2023, 16:33 I'm not receiving any feedback from you. May I have feedback on the progress.? Please assist.? Write a reply: Bold Italic Bullets Numbers Public reply Reviewers Businesses Support © Copyright 2018 hellopeter.com and its affiliates. All rights reserved. | LegalReport reviewDStv (MultiChoice)'s reply:20 May 2023, 20:57Hi Rudi,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team RBRudi B:21 May 2023, 11:35Thank you, again.RBRudi B:21 May 2023, 11:37Please allow me, or advise, how I may forward my Proof of payment docs from the bank.?RBRudi B:21 May 2023, 11:46Kindly, continue to investigate, who the Nedbank account belong to, that I've paid the R569 into, which was loaded on the Capitec mobile app as a Registered merchant account for Multichoice SA.?

Nb:

FYI

This is a notification that we received instruction to effect the transfer and not a representation of
any kind or guarantee that the amount has in fact been transferred or shall be available on the
account. The processing of the transfer may be delayed which may impact on the timing of
availability of the funds.
Notification Number 6F10081C-A530-477A-B**********AC1F839E
Transfer Date 24/03/2023
Account Number **********
Bank Name NEDBANK
Account Type Current
Amount 569
Description CAPITEC **********7
Beneficiary MultiChoice SA

DStv (MultiChoice)'s reply:
16 May 2023, 19:52DStv (MultiChoice)'s reply:21 May 2023, 12:06Hi Rudi, hope you're well.

We have sent this to our Payment allocation team to further investigate. Kindly provide us with your 1st 6 digits, last 4 digits and the expiry date of your bank card so we may send this to finance to expedite this matter as soon as possible.

Regards,
DStv: Hello Peter TeamPrivate ReplyRBRudi B:21 May 2023, 18:591st 6 digits,
528497

last 4 digits
0725

12/28RBRudi B:21 May 2023, 19:04Thank you so much, for your reply.RBRudi B:22 May 2023, 09:46Awaiting a positive response.RBRudi B:23 May 2023, 09:43My banking account details, which I've made my payment of R569, into the Multichoice SA account on 24 May 2023, as referenced above.

Account holder: R Brevis
Acc#: **********
Method of transaction: Capitec mobile app.RBRudi B:23 May 2023, 09:45Kindly note the above, whilst doing your investigation.

Thank youRBRudi B:23 May 2023, 19:23Rudi B:21 May 2023, 18:591st 6 digits,
528497

last 4 digits
0725

12/28Rudi B:21 May 2023, 19:04Thank you so much, for your reply.Rudi B:22 May 2023, 09:46Awaiting a positive response.Rudi B:23 May 2023, 09:43My banking account details, which I've made my payment of R569, into the Multichoice SA account on 24 May 2023, as referenced above.

Account holder: R Brevis
Acc#: **********
Method of transaction: Capitec mobile app.Rudi B:23 May 2023, 09:45Kindly note the above, whilst doing your investigation.

Thank youPrivate ReplyRBRudi B:24 May 2023, 14:39is there any Feedback.?
When should I expect feedback.?Private ReplyRBRudi B:25 May 2023, 13:45Good day

Any progress feedback, regarding the Refund.?RBRudi B:25 May 2023, 14:14Kindly advise, if any information was obtained, regarding the owner of the account, I've paid R569 into, on 24 March 2023.

Kindly revert back to me, with recent progress feedback.?RBRudi B:25 May 2023, 14:37 MyDStv24*7 assistance
a few seconds ago😄 Hello I am TUMI the DStv Chatbot! You can ask me a question or choose an option below. Remember to always SIGN IN at the top right of the main page.18 minutes agohello
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2:17 PMAlright. Please give us a moment while one of my team members steps in...Zibuyile Ndima has entered the conversationHi, my name is Zibuyile, I will be assisting you today. How can I assist you?😊
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2:18 PMI'd like the number, to call the Hello Peter DsTv/ Multichoice Team.?Re: payment made on 24/03/2023
2:19 PMKindly provide a brief summary of your query?
2:19 PMPlease provide a progress update, on the below.Rudi B:
23 May 2023, 19:23

Rudi B:21 May 2023, 18:591st 6 digits,
528497

last 4 digits
0725

12/28
Rudi B:21 May 2023, 19:04Tha