TM
Teresa M
1 reviews | Active since Feb 2015
03 Feb 2015, 19:57
MULTICHOICE TO REFUND
WE ORDERED THE DSTV EXPLORA TELEPHONICALLY ON THE 24/12/2014 AND TOLD US THAT WITHIN 3 DAYS THEY WILL DELIVER. STILL UP TO NOW WE HAVEN'T RECEIVED ANYTHING...THE NEXT MOMENT WE RECEIVED SMS FROM BANK THAT THEY DEDUCTED 2442.25 FOR BOTH EXPLORA AND OUR CURRENT PVR..AND THAT FOR 2 MONTHS.....WE NEVER SAID WE WANT TWO DECODERS AT THE SAME TIME THE EXPLORA WAS SUPPOSED TO REPLACE THE PVR.....WHICH WE NEVER RECEIVED...WE TRY TO CAL MULTICHOICE NUMEROUS TIMES, SPOKE TO A KAGISO ***, 2ND CALL SPOKE TO ONNEIE REF NO: *** STILL WITH NO HELP...THEY TOLD US THAT THEY WILL PHONE BACK... THEY MUST REFUND US WITH R1708 WHICH WE DO NOT GET BACK FROM THEM....STILL NO RESPOND...
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Feb 2015, 14:17Hello clarise123,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply04 Feb 2015, 14:17
Official
Hello clarise123,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Regards
Rupert
Best regards,