BG
Bruce G
1 reviews | Active since Jan 2013
03 Aug 2015, 17:06
MULTICHOICE thinks they are above their customers
Its been weeks after I submitted a change of ownership document, with regards to taking over a decoder.This task seems to be very difficult for Multichoice , or either Multichoice is just passing the buck , to avoid assistance with a problem.How many times do I need to submit this damn document with certified ID copies??Everytime I get a response that this is what you need to assist me.Since numerous weeks have now passed, and we are back to square one, I want a refund for the past two months.My decoder is not working , and due to your lack of enthusiasm and delaying matters on purpose.I will take legal action should my refund not be paid this week!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
06 Aug 2015, 11:28Hello Bruce11111,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We have tried to contact you to assist with your problem without any success.
We confirm that receipt of your change of ownership documents, however the two decoders in question is registered under two different Conradie`s account.
The certified copy we received is for Mr BJ Conradie. In order for the change of ownership to be completed we need the certified copy of Mr CGC Conradie as well as a letter from him confirming the change of ownership.
You may forward your updated documents to *** for urgent assistance.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We have tried to contact you to assist with your problem without any success.
We confirm that receipt of your change of ownership documents, however the two decoders in question is registered under two different Conradie`s account.
The certified copy we received is for Mr BJ Conradie. In order for the change of ownership to be completed we need the certified copy of Mr CGC Conradie as well as a letter from him confirming the change of ownership.
You may forward your updated documents to *** for urgent assistance.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply06 Aug 2015, 11:28
Official
Hello Bruce11111,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We have tried to contact you to assist with your problem without any success.
We confirm that receipt of your change of ownership documents, however the two decoders in question is registered under two different Conradie`s account.
The certified copy we received is for Mr BJ Conradie. In order for the change of ownership to be completed we need the certified copy of Mr CGC Conradie as well as a letter from him confirming the change of ownership.
You may forward your updated documents to *** for urgent assistance.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We have tried to contact you to assist with your problem without any success.
We confirm that receipt of your change of ownership documents, however the two decoders in question is registered under two different Conradie`s account.
The certified copy we received is for Mr BJ Conradie. In order for the change of ownership to be completed we need the certified copy of Mr CGC Conradie as well as a letter from him confirming the change of ownership.
You may forward your updated documents to *** for urgent assistance.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert