Multichoice they lie and lie and lie.

Morning all, I just want to share response from Dstv/Multichoice. These people lie and just won't payback your refund back. After being on the ph

one with them for most of December I wrote them an email explaining that I was retrenched and an exemployee of Multichoice. There is a refund on my account R3700. I gave through all details. They got back to me and re-requested my ID number ....... I told them to read my email that I send as all the details was on there. They said they sending my query through to HR. Never had any response from HR. I wrote another email and can you believe I was requested to resend my ID, bank statements and so much more. I once again referred to my initial email. Got a response saying they are now sending the payment through to Finance. 12 days later I send a email asking what is happening. For the 3rd time I was requested to send all my details through. ID ..... I once again referred them to my 1st email as this was still attached to my latest email. Once again an apology came though. I was told that finance rejected my payment. I once again gave all my details as per there request. They now sending it back to HR for a override. Once again I wrote and email as no one gets back to u. Once again i was told that its back at finance. Day number 3 at finance and waiting. If I as an exemployee from the company is struggling i cannot understand what everyone else must be going through. Please make sure everyone keeps there reference numbers. This is your proof that you have correspondent with them.

The problem is. Higher management does not read what people have to say on these forums so they do not care that there company has a bad name.

It is so regrettable that a company that is delivering an expensive service does not care about there customers. Really sad. I have now got an email address for one of the CEO. I'll keep everyone updated.