Multichoice they full of nonsense

I received a router from dstv on the 04.03.2020 it was curried to my work place when I opened the box the sim card was damaged I told the lady who was trying to activate the router she said I must take it to the nearest outlet. I went to Evaton outlet the guy couldn't assist saying he will phone the supplier and he will get back to me. He then told me to bring proof of address and ID. Few days later some guy called me and ask if it has been activated I said no. He told me to send an email to *** and request a new sim they rep**** back by saying I should go to nearest outlet. I went yesterday at evaton with proof of address and ID the guy there took the documents and told me he will get back to me. When I ask him why can't he give me a new sim and Rica it he said he doesn't have the sum I have to go to randburg for that. I am so ****ed and frustrated by this kindly come collect your router I don't need it anymore. People who work for multi choice are full of nonsense and I've been going up and down with a box of router that is not useful to me. Please come collect this router please