Multichoice The Worst

I called the Multichoice call centre upon realising that my debit order with them had not gone off successfully. I spoke to Sibabalo who assured me that all wss in order. I emphasised that my transaction history with the bank did not reflect this, he reassured me once again. I explained I would not pay the reconnection fee should my services be disconnected, he promised they would not be. Now I woke up today 03/02/2020 to my horror as my services had been cut off. I sent WhatsApp message to their cellphone line, was charged R50 reconnection which I want back, or I amtaking this further.