Multichoice, the worse company in terms of customer service and professionalism

I have been calling the call center to help me with one of my extraview decoders, but instead of helping me fixing the problem, the consultants made the problem worse as thy showed lack of experience in solving the technical problem. The last consultant I spoke to was the worse of all, as he was totally clueless of what he was doing then and he even pretended to be checking something while kept me on hold. I realized after being put on hold for almost an hour that he didn't know how to help me, and putting me on hold that long was his way of running away from the line. Smart man, lol... Honestly, speaking, based on the bad experience I had with multichoice the past few weeks, to me, multichoice has become the worse company when comes to customer services. I find the group that was recruitment recently (i.e. from 2017/18) so *********** and lacks professionalism that everytime you HAVE to call them you feel small because you have to spend a long time on the phone, using your own airtime, time and other resources, for nothing.