Multichoice - the "Suspicous Dinosaur Company"

I called multichoice earlier in the evening of the 17/09 to enquire about my old decoder (have two) which stopped working and suggested the best thing is that I upgrade instead of having this old one attended to. About an hour later, the DSTV signal disappeared completely. When I phone the call centre again, it's now my problem to find out why the brand new master decoder has "mysteriously" suddenly stopped working - no signal, no error codes and it's a perfectly clear day with no cloud cover. Nothing infuriates me more than paying multichoice huge sums every month for them to make their problems mine. Need to find an alternative, a "dinosaur" company.