Multichoice Terrible terrible service

My wife mistakenly used an incorrect reference when paying our dstv account and we have since been disconnected 8 times in one month and are disconnected as we speak into the following month after making payment again. I have called in to speak to their consultants after every disconnection (8 and counting), who all have told me the exact same thing (i can quote them verbatim): 'we are sorry sir, please forwrd proof of payment to us and we'll forward to our billing dept. Sorry sir, I can see you previously forwarded proof I will escalate it, etc etc etc .

To add to that, the only call i got from multichoice was to tell me that i was behind on my payments, the audacity.